Mixed Pet Veterinary Hospital - Veterinary Assistant/Technician

Mixed Pet Veterinary Hospital; Charlotte (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

Mixed Pet Veterinary Hospital in Charlotte, NC seeks a Lead Veterinary Assistant to set the standard for patient care and team performance. You will mentor Veterinary Assistants, assist veterinarians during exams and procedures, and help ensure efficient hospital operations.

Must have 3 years of veterinary assistant experience, strong communication and organizational skills, and the ability to lift up to 50 pounds. Typical schedule is 35–40 hours per week with a rotating Saturday.

Qualifications

• High school diploma or equivalent.
• Minimum of 3 years of veterinary assistant or related animal care experience.
• Prior experience mentoring, training, or leading peers strongly preferred.
• Strong communication, organization, and problem-solving skills.
• Proficiency in veterinary practice management software and Microsoft Office applications.
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.

Responsibilities

• Model and reinforce exceptional patient care, client communication, and professional standards across the hospital.
• Provide mentorship, training, and day-to-day guidance to Veterinary Assistants, supporting skill development and performance consistency.
• Assist veterinarians during exams, diagnostics, treatments, and surgical procedures, serving as a clinical resource for the team.
• Safely restrain animals and ensure proper handling techniques are followed by all team members.
• Support onboarding and training of new Veterinary Assistants, reinforcing hospital protocols and clinical workflows.
• Monitor and support adherence to medical, safety, and sanitation protocols.
• Partner with the Practice Manager to identify opportunities for workflow improvements, efficiency gains, and enhanced patient care.
• Assist with scheduling, coverage coordination, and task prioritization for Veterinary Assistants as needed.
• Support inventory management, stocking of clinical supplies, and organization of treatment and exam areas.
• Serve as a point of escalation for clinical support questions and operational concerns within the assistant team.
• Ensure accurate medical record documentation, treatment plan entry, and charge capture.
• Maintain compliance with all safety, confidentiality, and patient care protocols.
• Perform all standard Veterinary Assistant duties as needed to support hospital operations.
• Perform other duties as assigned by the Practice Manager.

Skills

Communication

Leadership

Organization

Problem-solving

Software proficiency

MS Office

Education

High school diploma or equivalent

Tools

Veterinary practice management software

Microsoft Office

Job description

Mixed Pet Veterinary Hospitalis a general practice serving the companion animals of Charlotte, North Carolina and surrounding communities.We team includes a dental residency trained veterinarian and brings decades of experience and passion for tailoring care to each patient and client.We pride ourselves on our welcoming and trustworthy positive team culture, with a focus on ongoing education and development.

Lead Veterinary Assistant

Compensation : $XX–$XX/hour, commensurate with licensure and experience

PositionSummary:

The Lead Veterinary Assistant is a senior clinical support leader responsible forsettingthe standard for patient care, team performance, and operational excellence within the hospital. In addition to performing advanced Veterinary Assistant duties, the Lead Veterinary Assistant serves as a mentor, trainer, and process improvement partner for the Practice Manager and veterinary team. This role may include direct supervision of Veterinary Assistants and plays a key role in ensuring consistency, efficiency, and high-quality clinical support.

PrimaryResponsibilities:

• Model and reinforce exceptional patient care, client communication, and professional standards across the hospital.

• Provide mentorship, training, and day-to-day guidance to Veterinary Assistants, supporting skill development and performance consistency.

• Assistveterinarians during exams, diagnostics, treatments, and surgical procedures, serving as a clinical resource for the team.

• Safely restrain animals and ensure proper handling techniques are followed by all team members.

• Support onboarding and training of new Veterinary Assistants, reinforcing hospital protocols and clinical workflows.

• Monitor and support adherence to medical, safety, and sanitation protocols.

• Partner with the Practice Manager toidentifyopportunities for workflow improvements, efficiency gains, and enhanced patient care.

• Assistwith scheduling, coverage coordination, and task prioritization for Veterinary Assistants as needed.

• Support inventory management, stocking of clinical supplies, and organization of treatment and exam areas.

• Serve as a point of escalation for clinical support questions and operational concerns within the assistant team.

• Ensureaccuratemedical record documentation, treatment plan entry, and charge capture.

• Maintain compliance with all safety, confidentiality, and patient care protocols.

• Perform all standard Veterinary Assistant duties as needed to support hospital operations.

• Perform other duties as assigned by the Practice Manager.

Qualifications:

• High school diploma or equivalent required.

• Minimum of 3 years of veterinary assistant or related animal care experiencerequired.

• Prior experience mentoring, training, or leading peers strongly preferred.

• Strong communication, organization, and problem-solving skills.

• Demonstrated ability to lead by example and foster a collaborative, positive team environment.

• Proficiencyin veterinary practice management software and Microsoft Office applications.

• Ability to remain composed and professional in high-stress or emotionally charged situations.

• Able to work safely around cleaning chemicals, anesthetic gases, radiation, zoonotic diseases, and animal bodily fluids.

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.

• Professional, neat appearance consistent with hospital standards.

Hours:

• Must be able toworka flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations.
• Typically 35-40 hours/week. Rotating Saturday schedule.

Compensation and Benefits:

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible toparticipatein our401(k) retirementplan. Other benefits include paid time off, paidholidaysand access to employeeassistanceprogram.