Lead Veterans Services Officer

Williamsoncounty Tn; Franklin (TN); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

14 paid holidays per year

15 vacation days per year

Discount at recreation facilities

Other voluntary benefits

Job summary

Williamson County Government is seeking a dedicated professional to lead the Veterans Services Office and provide confidential, no-cost assistance to veterans and their dependents. The role involves evaluating eligibility, developing and submitting claims, and coordinating with TDVS and VA partners to maximize benefits.

Strong communication and advocacy skills are essential, along with attention to detail and the ability to manage a high-volume caseload.

Qualifications

• High school diploma or equivalent.
• Must be an honorably discharged veteran of the United States Armed Forces.
• Three years of progressively responsible experience in veterans services, benefits or related fields.
• Valid driver's license and acceptable driving record.
• Must complete TDVS accreditation within one year of appointment.

Responsibilities

• Lead Williamson County Veterans Services Office and provide no-cost assistance to veterans, dependents, and survivors.
• Evaluate eligibility and develop/submit federal, state, local, and private benefit claims.
• Assist with appeals and explain benefit decisions and requirements.
• Maintain confidential records and conduct outreach with TDVS and VA partners.
• Coordinate with healthcare providers and community organizations to support veterans.
• Manage high-volume caseloads with accuracy and integrity.

Skills

Communication

Interviewing

Customer service

Advocacy

Attention to detail

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Microsoft 365

Electronic claims system

Case management

Document management

Virtual meetings / video conferencing

Job description

Williamson County Government is seeking a dedicated professional to lead the Veterans Services Office and provide confidential, no-cost assistance to veterans and their dependents. The role involves evaluating eligibility, developing and submitting claims, and coordinating with TDVS and VA partners to maximize benefits.

Strong communication and advocacy skills are essential, along with attention to detail and the ability to manage a high-volume caseload.