Veterans Service Officer (Full-Time)

Wcparksandrec; Franklin (TN); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

14 Paid Holidays

15 Vacation Days

Facility discounts

Other voluntary benefits

Family coverage (costs apply)

Job summary

Williamson County Government is seeking a dedicated professional to lead the Veterans Services Office and provide confidential, no-cost benefits assistance to veterans and dependents in Franklin, Tennessee.

The role includes evaluating eligibility, developing and submitting claims, assisting with appeals, and coordinating with TDVS, the VA, and community partners. Strong tech and advocacy skills are required.

Qualifications

• High school diploma or equivalent.
• Honorable discharge from the United States Armed Forces (unwaivable).
• Three years of experience in veterans services, benefits or related fields.
• Valid driver’s license and acceptable driving record.
• Must obtain TDVS accreditation within one year of appointment.

Responsibilities

• Lead the Veterans Services Office and provide confidential, no-cost assistance to veterans and dependents.
• Evaluate eligibility, develop and submit claims, assist with appeals.
• Explain benefit decisions, maintain records and conduct outreach.
• Coordinate with TDVS, VA, veterans' organizations and healthcare providers.

Skills

Microsoft 365

Electronic claims

Case management

Document management

Virtual meeting systems

Digital literacy

Communication

Interviewing

Customer service

Advocacy

Education

Associate or Bachelor's degree (related field)

Tools

Microsoft 365

Electronic claims

Case-management platforms

Secure online portals

Document-management tools

Electronic reporting systems

Job description

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Williamson County is an Equal Opportunity Employer All Applications will be deleted in accordance with Federal and State Laws. In compliance with Tennessee Law, all applications are subject topublic disclosure.

APPLICATIONS ARE ONLY ACCEPTED FOR OPEN POSITIONS

Smoking is banned in all County buildings.

Full-Time Employees receive the following Benefits:

• Medical Insurance and prescription coverage at no cost*


• Dental Insurance at no cost*


• Life Insurance at no cost*


• 14 Paid Holidays per year


• 15 Vacation Days per year


• Discount at Williamson County Parks and Recreation facilities


• Other Voluntary Benefits (Vision, Disability, Term Life, etc)


• *Family coverage has a cost associated


• Williamson County Government – Franklin, Tennessee

APPLICATION TIMELINE: Interviews are anticipated the week of September 21, 2026. Early applications are strongly encouraged. Applications will be reviewed as they are received.

Williamson County Government is seeking a dedicated, service-oriented professional to lead the County’s Veterans Services Office and provide confidential, no-cost assistance to veterans of the United States Armed Forces and their dependents.

The Veterans Service Officer assists veterans, dependents, and survivors in identifying and obtaining federal, state, local, and private benefits. Responsibilities include evaluating eligibility, developing and submitting claims, assisting with appeals, explaining benefit decisions and requirements, maintaining confidential records, conducting outreach, and coordinating with the Tennessee Department of Veterans Services (TDVS), U.S. Department of Veterans Affairs, veterans service organizations, healthcare providers, and community partners.

Minimum Qualifications

• High school diploma or equivalent.


• Must be an honorably discharged veteran of the United States Armed Forces. This statutory requirement cannot be waived.


• Three years of progressively responsible experience in veterans services, benefits or claims administration, military personnel services, case management, public service, healthcare navigation, social services, or a closely related field.


• Valid driver's license and acceptable driving record.


• Must successfully complete required training and obtain TDVS accreditation within one year of appointment.

Strong computer and technology skills are essential. This position requires proficiency with or the ability to quickly learn Microsoft 365, electronic claims and case-management platforms, secure online portals, scanning and document-management tools, virtual-meeting systems, and electronic reporting and records systems. Candidates must be comfortable maintaining accurate digital records, following cybersecurity and privacy requirements, troubleshooting routine technology issues, and learning new systems.

The successful candidate will also possess strong communication, interviewing, customer-service and advocacy skills; sound judgment; attention to detail; and the ability to manage confidential information, competing deadlines, and a high-volume caseload with minimal supervision.

Preferred qualifications include an associate or bachelor's degree in a related field; experience preparing or adjudicating veterans-benefit claims; current veterans-service accreditation; and experience leading programs, outreach, or office operations.

Williamson County Government is an equal opportunity employer.

Category Full-Time Status Open Salary Starting Salary: $58,000–$62,000 annually Posted September 9, 2026 8:00 AM Closing Open Until Filled