Lead Veteran Shelter & Housing Services

Paycom - ATS; Long Beach (CA); On-site; USD 30,000 - 37,000; Full time

Job summary

U.S.VETS in Long Beach, CA is seeking a Lead Veteran Service Assistant to oversee daily residential operations and supervise front-line staff, ensuring veterans receive high-quality basic services in a safe, structured environment.

Ideal candidates have 2+ years leading nonprofit or shelter teams and 1+ year in veterans/housing programs, with strong communication and conflict-resolution skills. This full-time role requires a driver’s license and independence in a fast-paced setting.

Qualifications

• Minimum 2 years of leadership experience in nonprofit, shelter, or residential services.
• At least 1 year of experience in a Veterans Services, housing program, or similar setting.
• Proven ability to supervise and manage front-line staff.
• Strong skills in conflict resolution and client engagement.
• Basic computer skills for reporting and documentation.

Responsibilities

• Supervise daily delivery of residential services including shelter, meals, hygiene, and basic needs.
• Lead and support Veteran Service Assistant staff to ensure consistent, high-quality service delivery.
• Coordinate daily operations, including staff assignments and service coverage.
• Develop weekly staff schedules in partnership with the Veteran Services Coordinator.
• Provide training, coaching, and supervision to residential staff.
• Monitor client behavior and de-escalate conflicts to maintain a safe and stable environment.
• Document and report incidents, including verbal or physical altercations.
• Ensure smooth day-to-day operations and continuity of services.
• Coordinate with leadership to maintain inventory of supplies and meal services.
• Support implementation of sobriety-focused programming, including UA testing.
• Oversee safety protocols and emergency procedures at the site.
• Track and report residential services data and ensure timely documentation.
• Supervise mail and client communication processes within the facility.

Skills

Leadership experience

Conflict resolution

Communication skills

Basic computer skills

Driver's license

Education

High School

Job description

U.S.VETS in Long Beach, CA is seeking a Lead Veteran Service Assistant to oversee daily residential operations and supervise front-line staff, ensuring veterans receive high-quality basic services in a safe, structured environment.

Ideal candidates have 2+ years leading nonprofit or shelter teams and 1+ year in veterans/housing programs, with strong communication and conflict-resolution skills. This full-time role requires a driver’s license and independence in a fast-paced setting.