Lead Valet

Metropolitan Healthcare Services; Silver Spring (MD); In loco; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

Metropolitan Healthcare Services, Inc. is seeking a Lead Valet in Silver Spring, MD to support daily valet services and assist the manager. The role emphasizes leadership, customer service, and a patient-first mindset while managing scheduling and cash handling.

The position requires a High School Diploma or GED with 3 years of related experience, valid driver’s license, and the ability to work day shifts. HIPAA awareness and a commitment to excellent service are essential.

Competenze

• Minimum High School diploma with 3 years related experience.
• Background check and drug screening required.
• Valid driver's license with clean driving record.

Mansioni

• Safely park and retrieve guests’ vehicles with care.
• Note and report any vehicle damage before service.
• Record parking location linked to valet ticket.
• Drive safely and follow all safety guidelines.
• Greet patients and visitors, provide directions and answer questions.
• Explain parking rates and retrieval procedures clearly.
• Lead and motivate team members; assist with scheduling and shift changes.
• Uphold professional appearance, conduct, and communication standards.
• Step in for the Manager when needed; escalate serious concerns.
• Assist with cash handling, records, and cash reconciliation.
• Maintain timekeeping and shift coverage; support housekeeping duties.

Conoscenze

Leadership

Customer service

Communication

Supervisory experience

Safety awareness

Formazione

High School Diploma/GED

Descrizione del lavoro

Job Details

Job Location: Silver Spring, MD 20904, Education Level: None, Salary Range: $17.00 - $17.00 Hourly, Travel Percentage: None, Job Shift: Day, Employee Type: Full-Time/Part-Time

Job Type: Hospitality/HealthCare

Experience: High School Diploma/ GED and 3 years of related experience

Job Summary

The Lead Valet supports the MHS Manager by helping organize daily valet services while working alongside team members to create a positive, smooth experience for patients and guests. In addition to standard valet duties, the Lead handles tasks like cash management, scheduling, and problem-solving, especially when the manager is off-site. This role requires leadership, strong communication, and a customer-first mindset.

Qualifications: Key Responsibilities

Guest Services & Valet Operations

• Safely parkand retrieve guests’ vehicles with care and attention
• Note and report any existing damage to vehicles before service begins
• Record the parking location and link it to the guest’s valet ticket
• Drive cautiously and follow all safety guidelines
• Greet and assist patients and visitors with directions and questions
• Clearly explain parking rates and retrieval procedures

Team Leadership & Support

• Lead and motivate team members through positive example
• Assign teammates to routine tasks and assist with scheduling
• Help monitor attendance and communicate shift changes
• Support conflict resolution and maintain team morale
• Uphold professional appearance, communication, and conduct standards
• Step in for the Manager when needed and **escalate** serious concerns appropriately

Administrative Duties

• Follow MHS procedures for cash handling and transaction tracking
• Maintain accurate records and assist in cash reconciliation
• Use timekeeping systems and help manage shift coverage

Safety & Environment

• Keep work areas clean, organized, and safe
• Remain calm and in control during busy or high-pressure situations
• Protect patient and guest privacy by following HIPAA guidelines
• Perform other duties as needed to support the team and facility.
• Performs other duties as required.

Qualification and Requirements

• High School Diploma/GED, 3 years of related experience, and a minimum age of 21 years old.
• At least 3 years of relevant experience.
• Minimum 21 years of age.
• Valid, unrestricted driver’s license with a clean driving record.
• Able to drive both automatic and manual (stick shift) vehicles.
• Must be eligible to work in the U.S. and pass background and drug screenings.
• Able to fluently speak, read, and write in English.
• Must meet all required immunizations or health screenings.
• Strong communication skills and a commitment to excellent customer service.
• Prior experience in a supervisory or team lead role is preferred.

Physical Requirements

• Willingness to work in all weather conditions (heat, wind, rain, snow, etc.).
• Regularly required to stand, walk, sit, speak, hear, and use hands.
• Able to lift up tto 50 lbs frequently and 75 lbs occasionally.
• Able to push and pull 75 lbs frequently and up to 100 lbs occasionally.
• Able to push/pull patients in wheelchairs weighing up to 350 lbs over long distances.
• The ability to work flexible schedules and extended hours is sometimes required such as weekends, holidays, and longer shifts.