Sr UX Writer

Zoom Video Communications; San Jose (CA); On-site; USD 146,000 - 340,000; Full time

Job summary

An innovative firm is seeking a Lead UX Writer to elevate content standards across its product suite. This hands-on leadership role will significantly enhance user experiences through strategic content development and collaboration with design and product teams. The ideal candidate will possess extensive experience in content strategy and UX writing, demonstrating the ability to coach and guide teams effectively. Join a dynamic team dedicated to crafting intuitive and engaging content solutions that resonate with millions of users worldwide and contribute to a culture of inclusivity and creativity.

Benefits

Health Insurance

Flexible Work Hours

Remote Work Options

Professional Development Opportunities

Wellness Programs

Qualifications

• Extensive experience in content strategy and UX writing required.
• Strong coaching and facilitation skills to lead teams effectively.

Responsibilities

• Lead the UX Writing discipline and content strategy at Zoom.
• Coach writers and designers to ensure cohesive user experiences.

Skills

Content Strategy

UX Writing

Coaching

Facilitation

Problem-solving

Education

Bachelor's Degree in a related field

Tools

Design Systems

Job description

What you can expect

As a Lead UX Writer on Zoomʼs product design team, you will play a crucial role in leading content strategy and elevating the content standards across our suite of products. This hands-on leadership position will significantly impact the user experience by establishing processes, standards, and strategy for the UX Writing and product design team. Additionally, you will create and educate product and design partners on content guidelines and best practices for crafting microcopy. Together with a skilled team, you will elevate the user experience through content, ensuring interactions are intuitive, clear, and engaging.

About the team

Join Zoomʼs UX Writing team, where we craft scalable, cross-platform copy solutions for consistent user experiences. We work closely with our design and product partners to deeply understand user needs and craft content that guides and delights our users. Our team works with designers to address complex design challenges and create impactful experiences that inspire millions of users worldwide.

Responsibilities

1. Leading the strategic vision and advancing the UX Writing discipline at Zoom.
2. Applying systems thinking to drive improved UX writing outcomes for users.
3. Coaching writers, designers, and product partners to ensure consistent and cohesive experiences.
4. Conducting writing reviews and providing constructive feedback to junior team members.
5. Hosting training sessions to scale content strategy across design, product, and engineering.
6. Demonstrating expertise in content strategy, operations, and effective communications.
7. Defining content testing strategy in partnership with the UX Research team.
8. Collaborating with the Design Systems team to maintain and create up-to-date content guidelines.

What we’re looking for

1. Possess extensive experience in a content strategy role, demonstrating a deep understanding of industry best practices and proven success in developing effective content strategies.
2. Be able to create and deliver content strategy for multiple products and teams.
3. Be able to coach and lead other UX Writers and designers through critiques and trainings.
4. Have facilitation and leadership skills to work across multiple teams and bridge gaps between product areas.
5. Be experienced in design systems and creating common content patterns and guidelines.
6. Have an impressive portfolio showcasing content strategy and UX writing skills.
7. Demonstrate excellent problem-solving skills with meticulous attention to detail.

Salary Range or On Target Earnings:

Minimum: $146,700.00
Maximum: $339,300.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date: 04/23/25

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.