Remote Senior Technical Content Writer Needed at Immersive Immersive

Digitaltidewave; United States; Remote; USD 111,000 - 159,000; Full time

Job summary

An innovative company is seeking a Senior Technical Content Writer to enhance user experience through clear and engaging documentation. In this remote role, you'll manage the Help Center, collaborate with experts, and contribute to the content strategy that drives product adoption. You'll work in a dynamic environment focused on cybersecurity, ensuring users have the resources they need to succeed. This position offers the flexibility to work from anywhere while being part of a passionate team dedicated to excellence and inclusion.

Benefits

Health, dental, and disability insurance

401K match up to 5%

33 holiday days plus volunteering days

Flexible and remote working

Career and learning development fund

Monthly socials and sports clubs

Qualifications

• 3-6 years of experience in technical writing or related roles.
• Strong ability to explain technical concepts to diverse audiences.

Responsibilities

• Manage and maintain the Help Center with up-to-date content.
• Collaborate with SMEs to create user guides and technical materials.

Skills

Technical Writing

Content Creation

Documentation Management

SEO Optimization

Collaboration with SMEs

Education

Bachelor's Degree in English or Technical Communication

Certification in Technical Writing

Tools

Zendesk

Confluence

Khoros

Job description

Job role:Senior Technical Content Writer

Company name: Immersive

Location:Remote, USA

Salary: $111,000 – $159,000 Annually

Read also:Data Architect- Senior Associate| Remote Needed at PwC

About the Job:We have an exciting vision for cybersecurity – one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Daimler, Humana, and HSBC, protect their revenues and brand reputations.

The Role

We’re looking for a Senior Technical Content Writer, who will play a key role in ensuring our users, customers, and internal teams have clear, concise, and accessible documentation. You will own and maintain our Help Center, create and update technical documentation, and collaborate with subject matter experts (SMEs) to publish thought leadership and technical content for our customer community, including blogs, whitepapers and user stories. Your work will drive product adoption, increase community engagement, provide access to information that reduces friction for users, and contribute to the company’s overall content strategy.

Responsibilities in this Role

• Managing & maintaining the Help Center: Regularly update knowledge base articles, FAQs, video walk throughs, and troubleshooting guides to ensure they remain accurate and relevant, as well as maintaining working integration between the Help Center and community.
• Writing and editing technical documentation: Develop user guides, API documentation, release notes, and other technical materials for both internal and external audiences.
• Collaborating with SMEs: Work closely with engineers, product managers, and other technical experts to translate complex concepts into easy-to-understand content.
• Supporting thought leadership initiatives: Assist in creating blog posts, whitepapers, and other content that positions the company as an industry leader.
• Ensuring content quality and consistency: Establish and enforce style guides, maintain a clear and consistent voice, and implement best practices for technical communication.
• Gathering and acting on feedback: Use analytics, customer feedback, and internal insights to continuously improve documentation and content effectiveness.

Required Qualifications/Experience

• 3–6 years of experience in technical writing, documentation, or related content creation roles.
• Strong ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience managing and optimizing Help Centers, knowledge bases and blogs (e.g., Zendesk, Confluence, Khoros, or similar platforms).
• Experience building and managing multiple content calendars.
• Experience researching industry trends and competitor activities to identify content gaps and opportunities.
• Excellent writing, editing, and proofreading skills, with a keen eye for detail.
• Ability to work cross-functionally with engineering, product, support, and marketing teams.

Nice to Have

• Familiarity with writing API documentation and developer-focused content
• Experience of crafting compelling content that drives community engagement
• Experience managing online forums and social media channels (Reddit Communities, LinkedIn Groups, Youtube Channels)
• Able to optimize content for search engines (SEO)
• Experience in cybersecurity, SaaS, or enterprise software industries
• Experience in using customer satisfaction and feedback to plan and improve content strategy

Core Values to this role

• Drive – We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.
• Inclusive – We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.
• Customer Obsessed – We seek to develop deep relationships with our customers to help them achieve their business outcomes
• One Team – We are a talented global team working together to achieve our vision.

Benefits in this Role

• Prosper in our success with share options, and rewards for doing great work and living our values
• Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support
• Save for the future with a 401K match of up to 5% – effective immediately
• 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and your birthday off.
• Flexible and remote working, so you can work when and where you work best
• Career and learning development through the platform and our Learn Anything fund
• While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station
• Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from cake making to escape rooms)

See moreremote jobs