Lead UX Writer

Zoom; California (MO); Hybrid; USD 146,000 - 340,000; Full time

Job summary

An innovative company is seeking a Lead UX Writer to shape content strategy and elevate user experiences across multiple products. In this pivotal role, you will guide a talented team, ensuring that every interaction is intuitive and engaging. Collaborating closely with design and product partners, you will establish content guidelines and best practices that resonate with users globally. This position offers the chance to significantly impact how millions connect and collaborate, making it an exciting opportunity for those passionate about user-centered design and content excellence.

Qualifications

• Extensive experience in content strategy with proven success.
• Ability to coach and lead UX Writers and designers.

Responsibilities

• Lead the strategic vision for UX writing and content strategy.
• Coach writers and designers for cohesive user experiences.

Skills

Content Strategy

UX Writing

Coaching

Facilitation

Problem-solving

Job description

What you can expect

As a Lead UX Writer on Zoomʼs product design team, you will play a crucial role in leading content strategy and elevating the content standards across our suite of products. This hands-on leadership position will significantly impact the user experience by establishing processes, standards, and strategy for the UX Writing and product design team. Additionally, you will create and educate product and design partners on content guidelines and best practices for crafting microcopy. Together with a skilled team, you will elevate the user experience through content, ensuring interactions are intuitive, clear, and engaging.

About the team

Join Zoomʼs UX Writing team, where we craft scalable, cross-platform copy solutions for consistent user experiences. We work closely with our design and product partners to deeply understand user needs and craft content that guides and delights our users. Our team works with designers to address complex design challenges and create impactful experiences that inspire millions of users worldwide.

Responsibilities

• Leading the strategic vision and advancing the UX Writing discipline at Zoom.
• Applying systems thinking to drive improved UX writing outcomes for users.
• Coaching writers, designers, and product partners to ensure consistent and cohesive experiences.
• Conducting writing reviews and providing constructive feedback to junior team members.
• Hosting training sessions to scale content strategy across design, product, and engineering.
• Demonstrating expertise in content strategy, operations, and effective communications.
• Defining content testing strategy in partnership with the UX Research team.
• Collaborating with the Design Systems team to maintain and create up-to-date content guidelines.

What we’re looking for

• Possess extensive experience in a content strategy role, demonstrating a deep understanding of industry best practices and proven success in developing effective content strategies.
• Be able to create and deliver content strategy for multiple products and teams.
• Be able to coach and lead other UX Writers and designers through critiques and trainings.
• Have facilitation and leadership skills to work across multiple teams and bridge gaps between product areas.
• Be experienced in design systems and creating common content patterns and guidelines.
• Have an impressive portfolio showcasing content strategy and UX writing skills.
• Demonstrate excellent problem-solving skills with meticulous attention to detail.

Salary Range or On Target Earnings:

Minimum: $146,700.00

Maximum: $339,300.00

In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

04/28/25

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.