Lead Technical Writer, Product & Platform Documentation

Halcyon; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Lead Technical Writer and shape the future of anti-ransomware documentation. In this role, you will build a best-in-class documentation program, translating complex security concepts into clear, user-friendly content. Collaborate with passionate experts and contribute to a mission-critical product that aims to make ransomware history for global enterprises. This is a unique opportunity to own the documentation strategy and create impactful resources that drive customer adoption and success. If you're ready to make a difference in a dynamic and innovative environment, we invite you to apply.

Benefits

Comprehensive healthcare (medical, dental, vision)

401k plan with employer contribution

Short and long-term disability coverage

Flexible PTO policy

Parental leave

Generous equity offering

Qualifications

• 5+ years of experience in technical writing for SaaS or cybersecurity.
• Portfolio showcasing clear, structured documentation.
• Experience with API documentation and security concepts.

Responsibilities

• Establish documentation strategy and information architecture.
• Write and maintain user guides, API docs, and troubleshooting articles.
• Collaborate with Product and Engineering to create customer-ready content.

Skills

Technical Writing

SaaS Documentation

Cybersecurity Knowledge

Markdown/AsciiDoc

Git

Information Architecture

Collaboration Skills

Self-starter

API Documentation

DITA Knowledge

Tools

Markdown

AsciiDoc

Git

Docusaurus

MkDocs

Job description

Lead Technical Writer, Product & Platform Documentation

Remote

What we do:
Halcyon is the industry’s first dedicated, adaptive security platform that combines multiple proprietary advanced prevention engines along with AI models focused specifically on stopping ransomware.

Who we are:
Halcyon was formed in 2021 by a team of cyber industry veterans after battling the scourge of ransomware (and advanced threats) for years at some of the largest global security vendors. Comprised of leaders from Cylance (now Blackberry), Accuvant (now Optiv), Fireye and ISS X-Force (now IBM), Halcyon is focused on building products and solutions for mid-market and enterprise customers.

As a remote-native, completely distributed global team, we recognize great talent can exist anywhere. We invite you to apply to a job you’re interested in and we'll work a plan to meet your needs.

The Role:

Halcyon’s goal is to deliver an anti-ransomware solution that breaks new ground as to what a security product can deliver. To scale our customer and developer experience, we’re hiring our first full‑time Technical Writer to own all customer‑facing and developer‑facing documentation.

You’ll build the foundation for a best‑in‑class docs program—covering everything from agent deployment and features to our Customer API, Policy Management, and RDR (Ransomware Detection & Response) services. Partnering with Engineering, Product, Support, and the RISE Threat Response team, you’ll turn complex security concepts into clear, concise content that helps customers deploy, integrate, and maximize Halcyon.

Responsibilities:

1. Documentation Strategy: Establish the information architecture, style guide, and tooling for all product docs, release notes, API references, and in‑app help.
2. Content Creation: Write, edit, and maintain user guides, quick‑start tutorials, API/ SDK docs, UI copy, and troubleshooting articles for each Halcyon release.
3. Cross-Functional Collaboration: Embed with Product and Engineering to understand new features (e.g., Policy Groups, API’s, 3rd Party Integrations and capabilities) and translate them into customer‑ready content.
4. Release Readiness: Own the documentation track of every release—ensuring docs, diagrams, and changelogs ship on time and align with marketing and support messaging.
5. Customer Feedback Loops: Collect doc feedback from Support tickets, industry, and direct customer sessions; use insights to close gaps and improve clarity.
6. Platform & Tooling: Select and administer authoring and publishing tools (Markdown, static‑site generators, or headless CMS) that support versioning and CI/CD workflows.
7. Voice & Tone Stewardship: Ensure all content reflects Halcyon’s brand: authoritative, approachable, and laser‑focused on ransomware defense.

Skills & Qualifications:

1. 5+ years writing developer or product documentation for SaaS, cybersecurity, or enterprise software.
2. Security domain familiarity—you can quickly grasp concepts like EDR, ELAM/ PPL, policy engines, APIs, and threat‑response workflows.
3. Portfolio demonstrating clear, structured docs (user guides, API references, release notes).
4. Toolchain expertise with Markdown/AsciiDoc, Git, static‑site generators (e.g., Docusaurus, MkDocs), or similar.
5. Information architecture & UX mindset—you organize content so users find answers fast.
6. Collaboration & interviewing skills—comfortable extracting details from engineers, PMs, and security analysts.
7. Self‑starter in a high‑growth startup—able to set strategy, choose tools, and deliver without heavy oversight.
8. Experience documenting endpoint‑security or anti‑ransomware products.
9. Familiarity with OpenAPI / Swagger and auto‑generated API docs.
10. Background in developer advocacy or producing video walkthroughs/tutorials.
11. Knowledge of DITA or other structured authoring frameworks.

Why Halcyon:

Mission‑critical product: Help make ransomware history for global enterprises.

Green‑field ownership: Build the docs program from the ground up—your standards become the standard.

Collaborative culture: Work with passionate security experts and seasoned engineers.

Growth & impact: Your content will accelerate customer adoption and reduce time‑to‑value across our rapidly expanding platform.

Halcyon offers the following benefits to eligible employees:

1. Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents.
2. 401k plan with a generous employer contribution.
3. Short and long-term disability coverage, basic life and AD&D insurance plans.
4. Medical and dependent care FSA options.
5. Flexible PTO policy.
6. Parental leave.
7. Generous equity offering.

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Base Salary Range: $120,000 - $150,000

In accordance with applicable state and federal laws, the range provided is Halcyon’s reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and equity in the Company.

We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to develop the exceptional product we are building. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity employer.

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