Lead UX Designer

tsys; Charlotte (NC); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Global opportunities for growth

Learning and development support

Inclusive team environment

Community and charity initiatives

Employee assistance program

Recognition platform

Job summary

Global Payments is seeking a Lead UX Designer to own the user experience strategy for a flagship platform. You will collaborate with Product Management, Engineering, and Delivery teams to shape the future of digital commerce experiences.

You will define the UX vision across mobile, web, kiosk, and POS, lead discovery to delivery, and champion accessibility and scalable design systems across products. A strong portfolio and leadership in UX are essential.

Qualifications

• Bachelor's degree in UX, HCI or related field is required or equivalent experience.
• Minimum 8+ years of UX, product design or related experience.
• Proven ability to lead across mobile and web platforms.
• Strong portfolio with end-to-end product design work.

Responsibilities

• Define and evolve UX vision across mobile, web, kiosk and POS experiences.
• Lead user-centered design from discovery through delivery with PM and Eng.
• Own personas, journey maps, experience frameworks and interaction models.
• Establish scalable design systems and reusable patterns to speed delivery.
• Collaborate with Engineering to translate designs into high-quality experiences.
• Conduct usability tests and user interviews, and validate with prototypes.
• Champion accessibility and modern UX best practices across the PDLC.

Skills

UX leadership

User research

Design systems

Interaction design

Product strategy

Stakeholder management

Education

Bachelor's Degree in UX Design

Tools

Figma

Adobe XD

Sketch

InVision

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career Global?

The Lead UX Designer owns user experience strategy and design for a strategic component of the Genius portfolio , one of Global Payments' flagship commerce and software platforms. Working closely with Product Management, Engineering, and Product Delivery teams, you will define experience strategy, drive customer-centered design, evolve design systems, and help shape the future of our digital commerce experiences.

What you'll own:

• You will define and evolve the user experience vision across mobile, web, kiosk, and point-of-sale experiences, ensuring a cohesive and intuitive customer journey.
• You will lead user-centered design efforts from discovery through delivery, partnering closely with Product Management and Engineering to create engaging and effective user experiences.
• You will own personas, journey maps, experience frameworks, and interaction models that inform product strategy and design decisions.
• You will establish and evolve scalable design systems, component libraries, and reusable design patterns that improve consistency and accelerate delivery across products.
• You will partner closely with Engineering to strengthen UX-to-development workflows, ensuring designs are efficiently translated into high-quality experiences.
• You will conduct and oversee user research activities, including usability testing, customer interviews, journey mapping, and prototype validation. You may also partner with external research vendors to gather customer insights.
• You will create wireframes, prototypes, user flows, and high-fidelity designs that effectively communicate design solutions and support stakeholder alignment.
• You will champion accessibility, usability, and modern UX best practices while helping improve UX maturity and integration within the Product Development Lifecycle (PDLC).
• You will act as a UX advocate across the organization, influencing product direction and helping drive the modernization of customer-facing experiences.

Not an exhaustive list; other duties as assigned.

What you'll bring:

• Bachelor's Degree
• Relevant degree in UX Design, Human-Computer Interaction, Product Design, Interaction Design, Human Factors, Psychology, or a related field; equivalent experience may be considered in lieu of a degree
• Typically 8+ years of UX, Product Design, or related experience
• Experience designing customer-facing digital experiences across mobile and web platforms
• Experience partnering closely with Product Management and Engineering teams
• Experience developing user journeys, personas, and design strategies
• Experience establishing or evolving design systems and component libraries
• Strong portfolio demonstrating end-to-end product design work

It's a bonus if you have the following!

• Experience in restaurant technology, hospitality technology, digital ordering, commerce platforms, or customer engagement solutions
• Experience designing omnichannel experiences spanning mobile, web, kiosk, and point-of-sale environments
• Experience leading UX modernization initiatives
• Experience managing or partnering with external user research providers
• Experience mentoring designers or supporting the growth of a UX practice

Our perks - what we'll bring for you:

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements.

https://jobs.globalpayments.com/en/why-global-payments/benefits/

About the Team:

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer ?

Globalpayers think like a client,