Lead Utility CIS & Collections Specialist

Gfoat; Garland (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Gfoat is looking for a leader to manage day-to-day tasks of Utility CIS Representatives and Collections staff in Garland, Texas. This role encompasses ensuring efficient debt collection practices and exceptional service delivery to customers.

The ideal candidate will have a high school diploma, 4 years of relevant experience, and strong skills in customer service, utility operations, and collection procedures. Join us to drive performance and improve service quality.

Qualifications

• High School Diploma or GED is mandatory.
• 4 years of related experience is required.
• Ability to effectively communicate with customers.

Responsibilities

• Lead Utility CIS Representatives and Collections staff.
• Ensure customer account records are accurate.
• Resolve escalated customer issues and complaints.

Skills

Customer service practices

Utility operations knowledge

Collection practices knowledge

Computer operations (Excel, Word)

CIS software expertise

Complex issue resolution

Effective communication

Education

High School Diploma or GED

4-6 years experience in utility collections or customer service

Tools

Microsoft Excel

Microsoft Word

CIS software

Job description

Gfoat is looking for a leader to manage day-to-day tasks of Utility CIS Representatives and Collections staff in Garland, Texas. This role encompasses ensuring efficient debt collection practices and exceptional service delivery to customers.

The ideal candidate will have a high school diploma, 4 years of relevant experience, and strong skills in customer service, utility operations, and collection procedures. Join us to drive performance and improve service quality.