Lead User Experience Designer

US Office of Personnel Management; Lakewood (CO); On-site; USD 90,000 - 130,000; Full time

Job summary

The U.S. Office of Personnel Management is seeking a Lead User Experience Designer to shape how federal workers interact with digital government services.

You will lead research, design, and usability testing for a large-scale web application and establish a design system. You will collaborate with product, engineering, and customer experience teams across the agency to translate user needs into effective solutions.

Qualifications

• Conducting user research and applying research findings, customer data, or usability results to design or improve digital products and services.
• Designing and testing user experiences using methods such as service design, interaction design, user interface design, information architecture, content strategy, or forms design.
• Evaluating or incorporating artificial intelligence-enabled tools, capabilities, or other emerging technologies into digital products, services, or business processes based on user or organizational requirements.
• Collaborating with product, engineering, business, or customer experience teams to translate customer requirements into product, service, or technical solutions; and
• Developing and communicating design recommendations, technical options, implementation approaches, risks, or delivery considerations to stakeholders and technical teams.

Responsibilities

• Lead research, design, and usability testing for a large-scale federal web application.
• Build and maintain a design system and standards ensuring accessibility and consistency.
• Collaborate with product, engineering, and customer experience teams to translate user requirements into solutions.
• Advise on modern design practices and emerging technologies to improve services for federal users.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Requirements Analysis

Systems Life Cycle

Project Management

Job description

As a Lead User Experience Designer with the U.S. Office of Personnel Management, you will shape how the Federal workforce experiences digital government. You will lead research, design, and usability testing for a large-scale web application, build the design system and standards that keep it consistent and accessible, and bring modern design practice to leaders and teams across the agency - turning research and emerging technology into services people actually want to use.

Competency Minimum Proficiency Level

• Attention to Detail 4-Advanced
• Customer Service 4-Advanced
• Decision Making 3-Intermediate
• Information Management 4-Advanced
• Interpersonal Skills 4-Advanced
• Oral Communication 3-Intermediate
• Problem Solving 4-Advanced
• Teamwork 4-Advanced
• Technical Competence 4-Advanced
• Requirements Analysis 4-Advanced
• Systems Life Cycle 4-Advanced
• Project Management 3-Intermediate

Specialized Experience

• Conducting user research and applying research findings, customer data, or usability results to design or improve digital products and services;
• Designing and testing user experiences using methods such as service design, interaction design, user interface design, information architecture, content strategy, or forms design;
• Evaluating or incorporating artificial intelligence-enabled tools, capabilities, or other emerging technologies into digital products, services, or business processes based on user or organizational requirements;
• Collaborating with product, engineering, business, or customer experience teams to translate customer requirements into product, service, or technical solutions; and
• Developing and communicating design recommendations, technical options, implementation approaches, risks, or delivery considerations to stakeholders and technical teams.

You must meet all qualification and eligibility requirements by the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.