IT Program Manager (Service Designer), GS-2210-15, FPL GS-15 (DH) (TERM)

US Department of Education Headquarters; San Francisco (CA); On-site; USD 130,000 - 170,000; Full time

Job summary

The US Department of Education Headquarters, Federal Student Aid Technology Directorate, seeks a highly experienced professional at the GS-15 level to lead multi-disciplinary IT initiatives, overseeing design leads and translating business requirements into technical user stories. You will drive architecture, development, and cybersecurity improvements in a complex environment.

Applicants should demonstrate senior-level experience guiding system design and implementation, communicating with

Qualifications

• Attention to detail in all work tasks.
• Customer service mindset for diverse users and stakeholders.
• Decision making with sound judgment and action.
• Information management and organization of records and systems.
• Interpersonal skills for collaborative work across teams.
• Clear oral communication tailored to the audience.
• Problem solving to identify, evaluate, and resolve issues.
• Teamwork and collaboration to achieve goals.
• Technical competence grounded in formal training and practical experience.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

This position is located in the U.S. Department of Education (ED), Federal Student Aid (FSA), Technology Directorate (TD). The Technology Directorate provides information technology services for all FSA systems, promoting the effective and secure use of technology to achieve FSA's strategic objectives through sound planning, investments, integrated technology architectures and standards, effective systems development, production support, and cybersecurity services.

Minimum Qualification Requirements

You may meet the minimum qualifications for the GS-15, if you possess the specialize experience.

Specialized Experience for the GS-15 One year of experience in either federal or non-federal service that is equivalent to at least a GS-14 performing two (2) out of three (3) of the following duties or work assignments:

1. Experience leading or serving in a senior role of a multi-disciplinary project involving the design, development, and implementation of a new system or a major enhancement to an existing IT system.
2. Experience serving as a design lead, overseeing adoption of new functionalities and/or technologies for users.
3. Experience communicating technical concepts to non-technical audiences and translating business requirements into technical user stories.

Basic Experience Requirements:

Applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies, in addition to meeting the specialized experience requirement as demonstrated through the assessment of skills. You must possess IT-related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the nine competencies listed below.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
4. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
5. Interpersonal Skills- Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
6. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
7. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
8. Teamwork- Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
9. Technical Competence- Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Knowledge, Skills, and Abilities (KSAs)

The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).

1. Skill human-centered design and user experience methods.
2. Skill in service design and systems thinking.
3. Skill in prototyping, testing, and iterating solutions at scale.
4. Skill in navigating bureaucracy and driving design-led change.
5. Ability to collaborate across disciplines and build a culture of design.