Senior Unified Communications Engineer - Federal, On-Site

Dell GmbH; Virginia (MN); On-site; USD 140,000 - 180,000; Full time

Job summary

Dell Mission Operations seeks a Sr. Unified Communications Engineer to support federal customers in Chantilly, VA. The role focuses on administering, troubleshooting, and expanding voice and collaboration platforms in a secure, mission-critical environment.

Ideal candidates bring extensive UC experience, strong problem-solving skills, and the ability to lead technical initiatives while coordinating across networks, systems, and field teams.

Qualifications

• 15+ years of relevant experience with a bachelor’s degree.
• Experience supporting unified communications, VoIP, telephony, or collaboration environments.
• Active TS/SCI clearance and ability to maintain access as required.

Responsibilities

• Administer and support voice, telephony, conferencing, or collaboration platforms.
• Troubleshoot service issues involving call quality, endpoints, connectivity, or platform configuration.
• Support implementation, upgrades, and integration of communications solutions.
• Maintain documentation, diagrams, operating procedures, and support records.
• Coordinate with network, systems, and field teams on platform dependencies and changes.
• Support user issues, service requests, and operational continuity activities.
• Contribute to testing, validation, and service improvement efforts.
• Help ensure secure, stable, and supportable communications capabilities.
• Provide reports to relevant stakeholders and participate in leadership level design and engineering decisions.

Skills

Unified communications

VoIP

Troubleshooting

Leadership

Education

Bachelor’s degree

Tools

Cisco UC

Job description

Dell Mission Operations seeks a Sr. Unified Communications Engineer to support federal customers in Chantilly, VA. The role focuses on administering, troubleshooting, and expanding voice and collaboration platforms in a secure, mission-critical environment.

Ideal candidates bring extensive UC experience, strong problem-solving skills, and the ability to lead technical initiatives while coordinating across networks, systems, and field teams.