Quality Assurance Leader — Drive Excellence & Impact

Fair Trade Outsourcing; Pennsylvania; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits

Collaborative work environment

Career development opportunities

Flexible work arrangements

Job summary

A fast-growing BPO company is seeking an experienced Quality Assurance Manager to oversee quality assurance processes. You will be responsible for developing and implementing QA policies, conducting audits, and collaborating with cross-functional teams to enhance quality outcomes. Ideal candidates should possess a bachelor's degree in a relevant field and have over 4 years of experience in quality assurance, including leadership roles. The position offers a competitive salary and opportunities for career development.

Qualifications

• Bachelor’s degree in Quality Management, Business Administration, or a related field.
• 4+ years of experience in quality assurance, preferably in a managerial role.
• Strong understanding of quality management systems and quality control processes.

Responsibilities

• Lead development and implementation of quality assurance policies and procedures.
• Conduct audits and assessments of processes and services.
• Oversee the day-to-day activities of the quality assurance team.

Skills

Problem-solving

Analytical skills

Leadership

Attention to detail

Communication skills

Education

Bachelor’s degree in Quality Management or related field

Tools

Quality management software

Six Sigma

Lean

Job description

A fast-growing BPO company is seeking an experienced Quality Assurance Manager to oversee quality assurance processes. You will be responsible for developing and implementing QA policies, conducting audits, and collaborating with cross-functional teams to enhance quality outcomes. Ideal candidates should possess a bachelor's degree in a relevant field and have over 4 years of experience in quality assurance, including leadership roles. The position offers a competitive salary and opportunities for career development.