Lead Trainer

Crum & Forster; United States; Hybrid; USD 70,000 - 95,000; Full time

Job summary

Crum & Forster's Travel Insured International unit is hiring a Lead Trainer on the HR & Training Team. The role focuses on designing, developing, and delivering training programs to ensure service excellence across the organization.

You will drive onboarding, upskilling, and change leadership in a fast-paced, customer-centric environment. The position is hybrid (1-2 days in the Glastonbury, CT office) with flexibility for 100% remote candidates on EST hours.

Qualifications

• Experience consulting with SMEs and stakeholders to assess and design learning solutions.
• Excellent verbal and written communication skills to develop and deliver training.

Responsibilities

• Lead development of training programs and learning strategy with SMEs and stakeholders.
• Create blended learning using in-person, virtual, asynchronous, and ILT formats.

Skills

People skills

Learning design

Stakeholder management

Communication

Tools

AI coaching tools

Job description

Crum & Forster Company Overview

Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.

Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others.

C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website: www.cfins.com

Travel Insured International , a Crum & Forster company, is hiring a Lead Trainer on our HR & Training Team.

Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

The Lead Trainer, TII, will play a critical role in ensuring we create a consistent, reliable service experience to our customers. This position will design, develop, and deliver training programs that ensure TII is ready to deliver service excellence with Every Traveler, Every Experience, Every Time.

The Lead Trainer will deliver operational and sales excellence by training those who create an exceptional customer experience, acting as a key change leader and driving performance in a fast-paced, customer centric environment.

Partnering closely with TII Leaders, the Lead Trainer provides onboarding training and development support throughout the organization as the deployment of products, tools, process, and technological enhancements continues. The Lead Trainer will also play a fundamental role in progressing the career development opportunities to our most valued resource - our employees. This role will work with a variety of mediums and platforms such as in-person, virtual, asynchronous, and blended/eLearning programs.

This role reports to the Director, Training.

This is a hybrid role, 1-2 days in the office (flexibility with the days of the week), located in Glastonbury, CT. Hybrid is preferred, but, open to 100% remote candidates working on an EST schedule.

Job Description

What you will do:

• Lead development of ongoing TOPS - T ools, O perating Routines, P roducts, S kills learning strategy with SME's and key stakeholders adhering to standards to incorporate blended learning, including training simulations, eLearning, and ILT training to support ongoing and upskilling training opportunities.
• Use C&F AI approved platforms to create efficiencies in learning creation and evolving AI Coaching tools for hands on learning creation.
• Consult with SMEs and stakeholders to determine training needs and align with variety of formats to provide a blended hands on learning environment.
• Contribute to the overall success of the training team by implementing ways to continuously improve the learning process.
• With direction of Training Manager design, develop, and deliver skills-based training that aligns to organizational competencies and TII strategic goals.
• Coordinate and conduct seminars, workshops, and training sessions to leaders, and individual contributors as identified.
• Prepare training materials, such as branded power points, job aids, videos, and scripts, for training initiatives.
• Conduct evaluations to identify areas of improvement and proficiency; provide performance feedback to class and individual training participants.
• In partnership with managers, assess the performance over time of employees who have gone through new hire and ongoing training programs.
• Be a champion of change as TII continues to grow and evolve.
• Delivering training programs to other areas of the A&H Division.
• Perform other related duties as needed to fulfill TII's HR Team mission and goals.
• Other duties as assigned.

What YOU will bring to C&F:

• Passion for people, learning, and teaching; able to create rapport and work in a team environment with others.
• Proven experience consulting with a variety of SMEs and stakeholders to assess and design comprehensive and targeted learning solutions.
• Excellent verbal and written communication skills to develop and