Implementation Manager - Travel Insured International - Remote

Crum & Forster; United States; Hybride; USD 100 000 - 140 000; Plein temps

Résumé du poste

Crum & Forster, via Travel Insured International, is hiring an Implementation Manager to lead onboarding and integration of new clients within the Partnership Business Center. You will coordinate across Project Management, Sales, Account Management, Marketing, and Customer Service to ensure timely, within-scope delivery from project initiation through go-live and post-launch support.

You will work with multiple business units to ensure seamless communication, alignment, and delivery of strategic

Qualifications

• Bachelor's degree in business administration or related field.
• 5+ years of experience in project coordination or business operations.
• Experience delivering full lifecycle technical implementations (discovery, configuration, testing, deployment).
• Strong organizational and multitasking abilities.

Responsabilités

• Build trusted relationships with partners and facilitate onboarding of new clients and projects.
• Oversee end-to-end onboarding: discovery, planning, execution, testing, go-live, and post-implementation support.
• Serve as main point of contact during implementation, managing expectations and communicating proactively.
• Develop detailed project plans, timelines, and milestones across cross-functional teams to ensure timely delivery.
• Capture lessons learned and recommend process improvements for future implementations.
• Monitor KPIs, prepare status reports, and present progress to leadership.

Connaissances

Partner relations

Project coordination

Cross-functional collaboration

Problem solving

Formation

Bachelor's degree in business administration or related area

Description du poste

Crum & Forster Company Overview

Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.

Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others.

C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website: www.cfins.com

Travel Insured International , a Crum & Forster company, is hiring for an Implementation Manager on our Sales Operations team.

Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

Job Description

The Implementation Manager is responsible for leading the successful onboarding and integration of new clients, projects, and solutions in the Partnership Business Center team at Travel Insured International. This role ensures that operational, technical, and customer-specific requirements are met through effective project management, cross-functional collaboration, and process optimization. They will serve as the primary liaison between clients, internal teams, and external partners, ensuring seamless execution from project initiation through go-live and post-implementation support.

This newly created role serves as a critical liaison between multiple business units, including Project Management, Sales, Account Management, Marketing, Business Development, Claims, and Customer Service, to ensure seamless communication, alignment, and timely delivery of business initiatives. This is an exciting time to join the team and TII as we continue to grow. This role reports to the VP, Business Development & Partnerships.

This role can be based in our Glastonbury, CT office on a flexible, hybrid schedule or 100% remote (must work on EST hours).

What you will do:

• Work closely with Business Development to build trusted relationships with new partners, including airlines, hoteliers, OTAs, cruise lines, tour operators, insurance aggregators and marketplaces, and brokers, to implement our embedded API solutions into the partners' booking flows.
• Oversee the entire client onboarding process, from discovery and planning through execution, testing, and go-live, ensuring projects are delivered on time, within scope, and on budget.
• Serve as the main point of contact during implementation, providing proactive communication, managing expectations, and ensuring client satisfaction.
• Develop detailed project plans, timelines, and milestones. Coordinate cross-functional teams including Project Management, Sales, Account Management, Marketing, Business Development, Claims, and Customer Service, to ensure seamless communication, alignment, and timely delivery of business initiatives. Identify potential issues early, develop contingency plans, and resolve problems to minimize impact on timelines and deliverables.
• Capture lessons learned, recommend process enhancements, and standardize best practices for future implementations.
• Monitor key implementation KPIs, prepare status reports, and present progress updates to leadership and stakeholders.

What YOU will bring to C&F:

• Energized by helping build a growing team
• Ability to be successful where there may not be established processes or workflows
• Highly organized, with attention to detail
• Collaborative mindset and team player
• Proactive problem-solving abilities
• Adaptability and flexibility in a fast-paced environment
• Customer-focused approach
• Strong sense of accountability and ownership

Requirements:

• A bachelor's degree in business administration or related area of study or equivalent experience is required
• 5+ years of experience in project coordination, business operations, or a related role is required
• Experience delivering full lifecycle technical implementations including discovery, configuration, testing, and deployment.
• Strong organizational and multitasking skills