Lead TPM: AI-Driven Transformation of Seller Support

Amazon; Seattle (WA); On-site; USD 149,000 - 201,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Technical Program Manager to drive next-generation Selling Partner Support experiences, leveraging GenAI and improved UX across multiple marketplaces. You will manage the development schedule from design to release, align cross-functional teams, and ensure timely delivery of value to sellers and partners.

The role requires strong collaboration with Tech, Business, and Operations, solid planning, risk management, and clear communication to stakeholders about milestones and

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams.
• Experience managing programs across cross functional teams.

Responsibilities

• Oversee the integration of GenAI capabilities into existing workflow solutions while ensuring maintenance of quality and accuracy standards.
• Understand the architecture of the systems you work with (e.g., workflows, APIs, design limitations, and maintenance requirements).
• Build project plans , set milestones, establish mechanisms, and bring the right people together to solve technical problems and ensure successful delivery.
• Coordinate with leaders and stakeholders in multiple teams across Tech, Business and Operations to drive data-driven decisions and alignment
• Dive deep into technical blockers, and work with development teams to unblock delivery or find a path to resolution.
• Create technical design documents, influence technical priorities, and apply project management best practices to increase the effectiveness and impact of your programs.
• Communicate ideas effectively, both verbally and in writing, to all types of audiences.
• Facilitate cross-functional communication and collaboration ensuring all stakeholders are informed and aligned throughout the project lifecycle.
• Lead and coordinate API integration and automation projects, ensuring team alignment and timely delivery. Proactively identify and resolve issues by collaborating with service owners and engineers to maintain project goals.
• Lead the resolution of contentious issues, drive escalations, identify and mitigate risks for project delivery, and ensure regular status reporting.

Skills

Technical PM experience

Engineering collaboration

Software development

Program management

Cross-functional leadership

Job description

Amazon is seeking a Technical Program Manager to drive next-generation Selling Partner Support experiences, leveraging GenAI and improved UX across multiple marketplaces. You will manage the development schedule from design to release, align cross-functional teams, and ensure timely delivery of value to sellers and partners.

The role requires strong collaboration with Tech, Business, and Operations, solid planning, risk management, and clear communication to stakeholders about milestones and