Lead Teller & Vault Supervisor

Community First Bank (New Iberia, LA); Lafayette (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Community First Bank (New Iberia, LA) seeks a Senior Teller to supervise the teller area and guide staff in efficient handling of customer needs.

The role includes approving transactions, vault duties, and assisting branch management with performance reviews and scheduling.

Candidates should have a high school diploma or GED and at least three years in teller/customer service in a financial institution; supervisory experience preferred.

Qualifications

• High school diploma or GED required.
• Minimum of three years of teller or customer service experience in a financial institution.
• Prior supervisory experience preferred.

Responsibilities

• Supervise teller operations, assign work, answer questions, and resolve issues.
• Approve exceptions to policy or transactions needing supervisor override.
• Serve as vault teller; manage cash from Federal Reserve and balance vault daily.
• Research teller losses and document out-of-balance conditions.
• Assist Branch Manager in annual performance appraisals and disciplinary actions.
• Oversee schedules for reporting tellers.
• Monitor teller area supplies such as money orders and official checks.
• Perform routine teller transactions.
• Oversee ATM maintenance and balancing.
• Act as back-up to the new accounts desk.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Computer skills

Decision making

Pressure handling

Staff supervision

Education

High school diploma or GED

Job description

Community First Bank (New Iberia, LA) seeks a Senior Teller to supervise the teller area and guide staff in efficient handling of customer needs.

The role includes approving transactions, vault duties, and assisting branch management with performance reviews and scheduling.

Candidates should have a high school diploma or GED and at least three years in teller/customer service in a financial institution; supervisory experience preferred.