Lead Teller Pay Starting at DOE

North Shore Bank; Appleton (WI); On-site; USD 40,000 - 52,000; Full time

Job summary

North Shore Bank in Appleton, WI is seeking a Lead Teller starting at $19+ DOE to coordinate branch activities and oversee teller operations in the absence of the Branch Manager.

You will perform office and administrative duties, actively cross-sell bank products, uphold customer service standards, and guide staff to ensure efficient, friendly service across our local community. This role is a key link between customers and coworkers, committed to integrity and service excellence.

Qualifications

• Experience in teller or banking operations.
• Strong customer service and communication skills.
• Ability to lead in the absence of a supervisor.

Responsibilities

• Coordinate branch activities and teller operations.
• Perform office and administrative duties.
• Actively cross-sell bank products and services.
• Uphold North Shore Bank customer service standards.
• Support the Branch Manager when present.

Skills

Customer service

Cross-selling

Team supervision

Office administration

Job description

JOB REQUIREMENTS: Lead Teller - Pay Starting at $19+ DOE LinkedIn

1100 W Northland Ave, Appleton, Wisconsin, United States

Full-Time/Regular

North Shore Bank is about helping families thrive,

businesses grow and communities flourish. We are dedicated to

championing our customers, empowering them to bank their best life, and

supporting the community we all share. And it’s our employees that make

the difference. With offices located throughout eastern Wisconsin and

northern Illinois, we offer a work culture that has been recognized as a

Top Workplace thirteen times by the Milwaukee Journal Sentinel. As a

mutual company, North Shore Bank isn’t publicly-owned, which means when

we come to work every morning, our sole focus is on providing high-touch

service to our customers and employees, and supporting our local

communities. Are you looking for a company that places long-term growth

ahead of short-term profits? Where you can put your customers first and

think creatively to solve challenges? Where respect, integrity and being

true to your word are valued and rewarded? This is the place. SUMMARY:

Responsible for the coordination of the fixed activities of the Branch.

Performs office and administrative duties, resolves problems and

actively cross-sells bank products and services. Supports and

demonstrates the customer service standards set by North Shore Bank.

Acts in a supervisory capacity in the absence of the Branch Manager.

Some Lead Tellers are assigned as Area Lead Tellers; staff in these

roles are assigned a number of branch locations to support. ESSENTIAL

DUTIES AND RESPONSIBILITIES North Shore Bank’s Position Descriptions

are intended to describe only the major responsibilities of the job. You

may be expected to perform other duties specified by your manager.

Everyone is expected to contribute whatever efforts necessary to operate

efficiently and effectively to insure the success of North Shore Bank.

Operations: In coordination with Branch Manager, disseminates all

operational changes/updates to branch personnel through staff meetings.

Serves the customer in a professional, courteous, efficient manner

through prompt handling of all teller functions. Ensures adherence to

NSB customer service standards with both internal and external

customers. Answers questions from prospects or customers and maintains

good customer relations; direct customers to proper employees for

answers to more complex problems and inquiries. Handles complex and

non-routine inquiries by tellers and customers concerning bank policy

and operating procedures; researches and\... For full info follow

application link. Employment selection and related decisions are made

without regard to race, ethnicity, religion, gender, sexual orientation,

national origin, age, disability, genetic history, marital status,

military or veteran status, or any other characteristic protected by

law.