Lead Teller (Lincoln)

Liberty First Credit Union

Lincoln (NE)

On-site

USD 26,000 - 32,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Profit sharing

Job summary

Liberty First Credit Union in Lincoln, NE is seeking a Lead Teller to support member transactions, promote prudent borrowing and saving, and develop a Teller team. You will assist branch leadership with escalated needs while training staff to deliver friendly, accurate service.

Full-time hours include 40 per week with a Monday–Friday schedule and weekend rotation; compensation ranges from $19 to $23 per hour based on experience, with merit raises and incentive programs described by the credit

Qualifications

Minimum teller experience with strong customer service skills.
Ability to lead and coach staff in a branch setting.
Strong interpersonal and communication abilities.

Responsibilities

Process teller transactions accurately and efficiently.
Promote prudent borrowing and saving activities to members.
Assist branch leadership with escalated member needs.
Train and develop members of the Teller team.
Handle complex member inquiries and ensure policy compliance.
Support on-boarding of accounts, loans, and services.

Skills

Teller experience

Leadership experience

Interpersonal skills

Education

High school diploma

Teller Development Program – Level One

Job description

Why Liberty First Credit Union?

Join the best small company to work for in Lincoln and Omaha! We have 100 employees and 6 locations in the Lincoln and Omaha area.

Our associates and members are key to our success as a Credit Union. Our goal is to continually strive to make LFCU a great place to work by providing meaningful work, career development, and professional development opportunities. Our benefits and associate programs are some of the most competitive and low-cost to associates amongst Nebraska employers.

Position – Lead Teller

Location – Lincoln

General Summary

Serve our membership and the Credit Union by performing member transactions and other teller functions. Serve our membership by providing and promoting prudent borrowing and saving activities and be sensitive to all of the member’s financial needs by creating an awareness of all Credit Union services to new and current members. As the Lead Teller, in addition to Teller duties, you will also assist branch leadership with escalated and complex member needs, while training and developing members of the Teller team.

Teller Duties

Accurately process transactions to deposit/loan products (includes night drop, mail and general ledger)
sale of money orders/cashier checks/gift cards, redeem savings bonds, member check order requests
credit card cash advances and payments
encoding of savings bonds / scanning of checks, teller work and signature cards
incoming and outgoing cash within assigned drawer, including the usage of cash recyclers
examine checks for endorsements and negotiability, balance and prepare daily check deposits from drawer for Fed Deposit
assist members in and out of safe deposit area

Effectively perform

opening and closing of day procedures (systems and building)
check holds according to check cashing/hold policy; combat fraudulent activity
act as a member contact concerning account inquiries and requests (in person/by mail/phone/electronically contact)
recognize when a Suspicious Activity Report or CTR may be required and accurately complete the procedures
utilize the data processing, email, voicemail, telephone and drive thru systems
assist lending and new account staff with on-boarding of accounts, loans and various responsibilities to learn all financial services

Maintain

a working knowledge of credit union security procedures, including fraud prevention
adherence to all Credit Union policies and procedures including specific cash-handling Teller job tasks
knowledge of all state and federal regulations that are applicable to the transaction performed by Teller job tasks
member’s confidentiality
personal and professional growth and progress within the Teller Development Program
Assist branch leadership with
- Handling escalated and complex member needs such as overrides, check holds, auditing, alarm testing, vault review and control, equipment maintenance, etc.
- Development of Teller team – provide observations, coaching, and training
- Staffing support/coverage as needed in the branch and for other branches

Lead Teller Duties

Assist branch leadership with
- Handling escalated and complex member needs such as overrides, check holds, auditing, alarm testing, vault review and control, equipment maintenance, etc.
- Development of Teller team – provide observations, coaching, and training
- Staffing support/coverage as needed in the branch and for other branches

Additional Credit Union Functions

Actively support our sales and service culture and demonstrate these skills by communicating to members the benefits and features of all our products and services.
Actively support our service expectations, core values and Liberty First promise.
Effectively identify and act on referrals and cross selling opportunities.
Resolve members' requests/problems/complaints and/or direct them to the proper person for solutions.
Complete in-house training based on required classes set up for this position.
Assist in any area as directed by management.

Job Requirements

Some teller experience required. At least one year of teller experience preferred.
Must be able to demonstrate the ability to handle escalated and complex teller duties and member interactions.
Internal candidates should have completed Level One of the Liberty First Credit Union Teller Development Program. External candidates must demonstrate equivalent knowledge and experience.
Some leadership experience preferred. Ability to lead others, train and develop staff, and provide effective feedback required.
High school diploma required. Some college preferred.
Must have professional, well-developed interpersonal skills necessary for servicing Credit Union members and projecting a positive attitude and image as a representative for the Credit Union.
Intermediate mathematical skill required (calculations and concepts involving decimals, percentages, fractions, etc.).
Good judgment is required in day-to-day situations and problems within established guidelines. Involves generally routine or standardized work but involves choice of action within limits defined by standard practice and instructions. Decisions are pre-defined based on guidelines or standards.
Physical requirements include: Generally considered sedentary work and may include standing for intermittent periods. Limited lifting and carrying up to 55 pounds when moving cash drawer or coin bags.

Work Hours

Full-time. 40 hours per week.

Monday - Friday - 8 hour shift with 1 hour unpaid lunch

Shifts start as early as 7:45 am and end as late as 6:15 pm

Saturday morning rotation required, 8:45 am - 12:15 pm

Wage

$19.00 - 23.00+ per hour depending on experience.
This position is eligible for a wage increase annually as part of a merit performance review
Eligible for incentives paid monthly
Eligible for a discretionary gain-share plan payment annually

Lfcu Benefits And Other Programs

Insurance Benefits

Medical – LFCU pays 85% of premium, associates pay only 15%
Dental – Free to associates
Vision - LFCU pays 50% of premium
Life and ADD – LFCU pays 100% of premium
Short-term and Long-term Disability – LFCU pays 100% of premium
AFLAC Supplemental –Cancer, Critical Care, Accident, Hospital - associate paid
Flexible Spending Accounts (FSA) – Health Savings and Dependent Care

Retirement Plan –

#1 LFCU contributes 5% of associate earnings to Profit Sharing.
#2 LFCU matches associate 401(k) contributions. 100% up to 3%. 50% for 4%- 5%. Total 4% matching maximum.

Gain Share Plan - Reviewed and approved by the Board annually, this plan rewards employees when the credit union achieves above average performance. Employees are also rewarded based on their level of performance and contributions to the success of the credit union.

Paid Leave

Vacation– 2 weeks/year for new hires
Sick – 2 weeks/year for new hires
Personal Day – 2 days earned after one year
Holiday Pay – 6 paid holidays/year. 5 additional federal holidays per year are reserved for all-staff meetings. For one 1 of the 5, staff are required to attend an all-staff meeting, and the remaining 4 may be provided as holiday pay based on LFCU's discretion.
Funeral Leave

Additional Programs