Teller - Full-time - Experience Preferred (Lincoln)

Liberty First Credit Union; Lincoln (NE); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Life insurance

Disability insurance

Retirement plan

Gain Share plan

Job summary

Liberty First Credit Union in Lincoln is seeking a Teller to service members with in-person transactions and cross-sell credit union services. You will handle deposits, withdrawals, and various teller tasks, while promoting prudent borrowing and saving activities.

Responsibilities include processing checks, handling money orders, and assisting with safe deposit access, all while maintaining confidentiality and ensuring accuracy in daily deposits and balances.

Qualifications

• Some teller experience preferred.
• Experience with cash handling and customer service preferred.
• High school degree plus some college preferred.
• Must have professional, well-developed interpersonal skills necessary for servicing Credit Union members and projecting a positive attitude and image as a representative for the Credit Union.
• Intermediate mathematical skill required (calculations and concepts involving decimals, percentages, fractions, etc.).
• Good judgment is required in day-to-day situations and problems within established guidelines.

Responsibilities

• Process transactions to deposit/loan products and other teller tasks, including night drop, mail, and general ledger.
• Sell money orders, cashier checks, gift cards, redeem savings bonds, and process check orders.
• Handle credit card cash advances and payments; encode savings bonds and scan checks.
• Manage cash within drawer, including cash recyclers; balance and deposit daily totals.
• Assist members with safe deposit access and account inquiries; provide service through multiple channels.

Skills

Cash handling

Customer service

Interpersonal skills

Mathematical skills

Attention to detail

Professional demeanor

Education

High school diploma with some college

Job description

Why Liberty First Credit Union?

Join the company voted 'The Best Company To Work For' in Lincoln and Omaha! We have 100+ associates and 7 locations in the Lincoln, Omaha and Seward areas.

Our associates and members are key to our success as a Credit Union. Our goal is to continually strive to make LFCU a great place to work by providing meaningful work, career development, and professional development opportunities. Our benefits and employee programs are some of the most competitive and low-cost to associates amongst Nebraska employers.

Position – Teller

Location – Lincoln

General Summary

Serve our membership and the Credit Union by performing member transactions and other teller functions. Serve our membership by providing and promoting prudent borrowing and saving activities and be sensitive to all of the member’s financial needs by creating an awareness of all Credit Union services to new and current members.

Essential Functions

Accurately process

• transactions to deposit/loan products (includes night drop, mail and general ledger)
• sale of money orders/cashier checks/gift cards, redeem savings bonds, member check order requests
• credit card cash advances and payments
• encoding of savings bonds / scanning of checks, teller work and signature cards
• incoming and outgoing cash within assigned drawer, including the usage of cash recyclers
• examine checks for endorsements and negotiability, balance and prepare daily check deposits from drawer for Fed Deposit
• assist members in and out of safe deposit area

Effectively perform

• opening and closing of day procedures (systems and building)
• check holds according to check cashing/hold policy; combat fraudulent activity
• act as a member contact concerning account inquiries and requests (in person/by mail/phone/electronically contact)
• recognize when a Suspicious Activity Report or CTR may be required and accurately complete the procedures
• utilize the data processing, email, voicemail, telephone and drive thru systems
• assist lending and new account staff with on-boarding of accounts, loans and various responsibilities to learn all financial services

Maintain

• a working knowledge of credit union security procedures, including fraud prevention
• adherence to all Credit Union policies and procedures including specific cash-handling Teller job tasks
• knowledge of all state and federal regulations that are applicable to the transaction performed by Teller job tasks
• member’s confidentiality
• growth and progress within the Teller Development Program

Additional Functions

• Actively support our sales and service culture and demonstrate these skills by communicating to members the benefits and features of all our products and services.
• Actively support our service expectations, core values and Liberty First promise.
• Effectively identify and act on referrals and cross selling opportunities.
• Resolve members' requests/problems/complaints and/or direct them to the proper person for solutions.
• Complete in-house training based on required classes set up for this position.
• Assist in any area as directed by management.

Job Requirements

• Some teller experience preferred.
• Experience with cash handling and customer service preferred.
• High school degree plus some college preferred.
• Must have professional, well-developed interpersonal skills necessary for servicing Credit Union members and projecting a positive attitude and image as a representative for the Credit Union.
• Intermediate mathematical skill required (calculations and concepts involving decimals, percentages, fractions, etc.).
• Good judgment is required in day-to-day situations and problems within established guidelines. Involves generally routine or standardized work but involves choice of action within limits defined by standard practice and instructions. Decisions are pre-defined based on guidelines or standards.
• Physical requirements include: Generally considered sedentary work and may include standing for intermittent periods. Limited lifting and carrying up to 55 pounds when moving cash drawer or coin bags.

Work Hours

Full-time. 40 hours per week.

Monday - Friday - 8 hour shift with 1 hour unpaid lunch

Shifts assignments rotate, between 7:45 am and 6:15 pm

Saturday morning rotation required 1-2 times per month , 8:45 am - 12:15 pm

Wage

• $17.00+ per hour depending on experience. Candidates with experience may be paid higher than $17.00 per hour.
• This position is eligible for a wage increase annually as part of a merit performance review
• This position is eligible for wage increases as part of LFCU's Teller Development Program
• Eligible for incentives paid monthly
• Eligible for a discretionary gain-share bonus plan payment annually

LFCU BENEFITS AND OTHER PROGRAMS

Insurance Benefits

• Medical – LFCU pays 85% of premium, associates pay only 15%
• Dental – Free to associates
• Vision - LFCU pays 50% of premium
• Life and ADD – LFCU pays 100% of premium
• Short-term and Long-term Disability – LFCU pays 100% of premium
• AFLAC Supplemental –Cancer, Critical Care, Accident, Hospital - associate paid
• Flexible Spending Accounts (FSA) – Health Savings and Dependent Care

Retirement Plan – LFCU contributes 5% of associate earnings to Profit Sharing. LFCU matches 100% up to 3% and 50% for 4% and 5% of associate’s 401(k) contributions (total match 4%).

Gain Share Plan - Reviewed and approved by the Board annually, this plan rewards employees when the credit union achieves above average performance. Employees are also rewarded based on their level of performance and contributions to the success of the credit union.

Paid Leave

• Vacation– 2 weeks/year for new hires
• Sick – 2 weeks/year for new hires
• Personal Day – 2 days earned after one year
• Holiday Pay – 6 paid holidays/year. 5 additional federal holidays per year are reserved for all-staff meetings. For one 1 of the 5, staff are required to attend an all-staff meeting, and the remaining 4 may be provided as holiday pay based on LFCU's discretion.
• Funeral Leave

Additional Programs

• Quarterly all-staff professional development
• Tuition Reimbursement
• Fitness Club Reimbursement
• LFCU Apparel – 2 free items annually
• Monthly free breakfast