Full Time Teller

Land-of-Lincoln-Credit-Unio; Effingham (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Paid holidays

Parental leave

Disability leave

Tuition assistance

Fitness programs

Referral bonus

Job summary

Land of Lincoln Credit Union is seeking a diligent Teller to provide exceptional member service and perform accurate transactions. You will handle deposits, withdrawals, payments, and cross-sell credit union services while maintaining confidentiality and professionalism.

The role requires attention to detail, teamwork, and the ability to navigate multiple computer programs. Strong knowledge of products/services and compliance with policies are essential, with full-time hours typically 40 per

Qualifications

• High School Diploma or equivalent.
• Availability during branch hours and to work at alternate Branch locations if/when assigned.

Responsibilities

• Reflects the credit union's core values in daily activities and when representing the credit union.
• Greet and welcome members courteously and process accurate member transactions promptly.
• Receive deposits, verify amounts, and enter transactions into computer records.
• Cash share drafts and process withdrawals after verification of signatures and balances.
• Assist with mail or email transactions when available.
• Maintain up-to-date knowledge of all credit union products/services and related policies.
• Promote cross-selling of loans, IRAs, certificates, debit/credit cards, and online banking.
• Receive payments for loans and balances and enter payments into the system.
• Generate member receipts and balance cash drawer; investigate discrepancies when needed.
• Keep teller station stocked with forms and supplies; report equipment malfunctions.
• Check night depository records and adhere to procedures.
• Provide backup support for more senior roles and participate in organization-wide member service.
• Meet applicable laws and credit union policies, including BSA/anti-fraud requirements.
• Maintain an orderly work area and be able to work varied hours as assigned.
• Meet physical requirements including lifting up to 30 pounds.
• Full-Time Teller is expected to work 40 hours per week; Part-Time options available with/without benefits.

Skills

Cash handling

Customer service

Education

High School Diploma

Job description

Description

Reports to the Branch Manager or Equivalent

Non-Exempt

General Functions:

The teller will provide excellent member service by performing accurate transactions, listening, educating, and identifying members' needs. The teller will share all products/services meeting those needs to best serve the member and help the credit union prosper.

The teller position will require attention to detail, strong interpersonal skills, teamwork and a basic understanding of navigating multiple computer programs and the internet. Teller must always maintain confidentiality and professionalism in all aspects of service.

Duties and Responsibilities:

1. 1) Reflects the credit union's core values in their daily activities and at any time they represent the credit union.
2. 2) Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate, and efficient member transactions.
3. 3) Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.
4. 4) Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.
5. 5) Assist with mail or email transactions, when available.
6. 6) Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related polices and procedures, rules and regulations for the teller area, including robbery procedures.
7. 7) Promote, explain, and cross-serve other credit union services such as consumer and mortgage loans, IRAs, certificates, safe deposit boxes, debit and credit cards, on-line banking, traveler’s checks, and money orders.
8. 8) Receive mortgage, consumer loan, and other payments, and ensure the payments match balances due.
9. 9) Enter payments into computer. Generate member receipts.
10. 10) Place hold on accounts for uncollected funds.
11. 11) Count, check, and package coins and currency.
12. 12) Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary.
13. 13) Ensure that the teller station is properly stocked with forms, supplies, brochures, etc.
14. 14) Report malfunctions of teller terminals and other equipment used at the teller station.
15. 15) Check night depository and record proper information according to credit union procedures.
16. 16) Able to assist and backup duties and responsibilities of more senior positions as needed.
17. 17) Provide organization-wide member service as needed by assisting with functions including, but not limited to: answering member calls, emails, and online chats.
18. 18) Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
19. 19) Maintains work area in an orderly manner.
20. 20) This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Performs other duties and works other hours as assigned.
21. 21) Must be able to meet physical requirements: prolonged periods of sitting at a desk working on a computer or standing and completing training activities; must be able to lift 30 pounds at times.
22. 22) Full-Time Teller is expected to work 40 hours per week. Part-Time Teller with benefits is expected to work approximately 30-39 hours per week. Part-Time Teller without benefits is expected to work 25-29 hours per week.

Requirements

Required Qualifications:

• High School Diploma or equivalent
• Availability during branch hours and to work at alternate Branch locations if/when assigned.

Preferred Qualifications:

• Knowledge of bookkeeping is preferred.
• Minimum 1 year of cash handling/teller experience is preferred.

PAY INFORMATION

$16 to $16.50 per hour dependent upon qualifications and experience

BENEFITS*

Insurance Options

• Health
• Dental
• Vision
• Accidental
• Hospital Indemnity
• Critical Illness
• Voluntary Life Insurance
• Short-Term Disability, Long-Term Disability, and Basic Life/AD&D Insurance all covered by LLCU
• Flexible Spending Accounts (Medical FSA, Dependent Care FSA, and Limited FSA)
• Health Spending Accounts
• Employee Assistance Program

Time Off

• Paid Time Off (PTO)
• Sick Leave
• Paid Holidays (those recognized by the Federal Reserve Bank)
• Paid Parental Leave
• Funeral and Grieving Leave
• Paid Disability Leave

Additional

• 401k
• Clothing Allowance
• Community Impact/Community Service - Staff are provided up to 14 hours per year of paid time for the purposes of volunteering.
• Tuition Assistance and Professional Development Opportunities
• Fitness Programs
• New Employee Referral Bonus

*Eligibility criteria must be met.