Lead Teller: Customer Service & Branch Operations

S; McMurray (PA); On-site; USD 24,000 - 42,000; Full time

Job summary

S

Customer Service Representative position at S is responsible for delivering outstanding service at the teller window, processing deposits, withdrawals, and payments, and balancing daily cash while maintaining security and accuracy. The role involves verifying customers, preventing fraud, and directing complex needs to specialists within the branch. Strong communication and teamwork are essential.

Qualifications

• Requires a high school diploma or equivalent plus specialized training or a two-year degree.
• Two to five years of general and specialized experience, including knowledge to prepare balance reports.
• Successful completion of the retail training program is required.

Responsibilities

• Operate a customer service window and provide exceptional service on transactions.
• Balance cash window daily and maintain accuracy in line with policies.
• Use bank computer systems to verify customers and protect against fraud.
• Accept deposits and cash withdrawals, process loan payments, and other payments.
• Identify customer needs and refer to specialists for products and services.
• Support branch leadership and contribute to branch goals and sales.

Skills

Customer service

Balancing

Problem solving

Communication

Education

High school diploma or equivalent

Two-year degree or specialized training

Tools

Banking software

Job description

S

Customer Service Representative position at S is responsible for delivering outstanding service at the teller window, processing deposits, withdrawals, and payments, and balancing daily cash while maintaining security and accuracy. The role involves verifying customers, preventing fraud, and directing complex needs to specialists within the branch. Strong communication and teamwork are essential.