Lead Teller & Cash Operations Supervisor

Red River Bank; Shreveport, Northern (LA, KY); Hybrid; USD 35,000 - 56,000; Full time

Job summary

Red River Bank in Shreveport, LA is seeking a Head Teller to supervise tellers, coordinate daily cash handling, and maintain accurate transaction records.

The role involves training staff in customer service and banking procedures, balancing daily transactions, and ensuring compliance with Bank Secrecy Act and bank policies.

This regular full-time position requires attention to detail, leadership, and the ability to manage security and regulatory requirements.

Qualifications

• Attention to detail and delivering excellent customer service.
• Identify and resolve problems timely; analyze information; develop alternatives.
• Handle difficult or emotional customer situations; maintain confidentiality; communicate clearly.
• Delegate tasks; set expectations; demonstrate sound judgment and accuracy.

Responsibilities

• Approve checks for payment.
• Manage cash ordering and shipping requirements; examine tellers' reports for accuracy and balance daily transactions.
• Ensure money supply meets institution's needs based on legal requirements and business demand.
• Monitor and review security procedures; control vault access; count currency and coin.
• Issue written and oral instructions.
• Comply with banking regulations, including Bank Secrecy Act; follow bank policies and attend trainings.

Skills

Attention to detail

Customer service

Problem solving

Communication

Decision making

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Red River Bank in Shreveport, LA is seeking a Head Teller to supervise tellers, coordinate daily cash handling, and maintain accurate transaction records.

The role involves training staff in customer service and banking procedures, balancing daily transactions, and ensuring compliance with Bank Secrecy Act and bank policies.

This regular full-time position requires attention to detail, leadership, and the ability to manage security and regulatory requirements.