Head Teller

Red River Bank; Shreveport, Northern (LA, KY); Hybrid; USD 35,000 - 56,000; Full time

Job summary

Red River Bank in Shreveport, LA is seeking a Head Teller to supervise tellers, coordinate daily cash handling, and maintain accurate transaction records.

The role involves training staff in customer service and banking procedures, balancing daily transactions, and ensuring compliance with Bank Secrecy Act and bank policies.

This regular full-time position requires attention to detail, leadership, and the ability to manage security and regulatory requirements.

Qualifications

• Attention to detail and delivering excellent customer service.
• Identify and resolve problems timely; analyze information; develop alternatives.
• Handle difficult or emotional customer situations; maintain confidentiality; communicate clearly.
• Delegate tasks; set expectations; demonstrate sound judgment and accuracy.

Responsibilities

• Approve checks for payment.
• Manage cash ordering and shipping requirements; examine tellers' reports for accuracy and balance daily transactions.
• Ensure money supply meets institution's needs based on legal requirements and business demand.
• Monitor and review security procedures; control vault access; count currency and coin.
• Issue written and oral instructions.
• Comply with banking regulations, including Bank Secrecy Act; follow bank policies and attend trainings.

Skills

Attention to detail

Customer service

Problem solving

Communication

Decision making

Education

High school diploma or GED

Tools

Basic computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Head Teller

Regular Full-Time Shreveport, LA, US

SummarySupervises and coordinates activities of workers engaged in receiving and paying outmoneyandkeepingrecordsoftransactionsinbanksandsimilar financialinstitutions byperforming the followingduties.

Essential Duties and Responsibilitiesincludethefollowing.Otherdutiesmaybeassigned.Assignsdutiesandworkschedulestoworkerstoensureefficientfunctioningofdepartment.Trainsemployeesincustomerserviceandbankingprocedures.

• Approves checks for payment.
• Manages cash ordering and shippings requirements. Examines Tellers' reports of daily transactions for accuracy.Consolidates and balances daily transactions.
• Ensures supplyofmoneyforfinancialinstitution'sneedsbasedon legalrequirementsandbusinessdemand.
• Monitors and reviews financial institution's security procedures and control access to vault.Counts and records currency and coin in vault.
• Issues written and oral instructions.
• Complies with all applicable banking regulations, including Bank Secrecy Act. Follows Red River Bank policies and procedures. Attends or completes all required training.

Supervisory Responsibilities

Directlysupervises1ormoreemployeesintheTellerLine.Carriesoutsupervisory responsibilitiesinaccordancewiththeorganization'spoliciesandapplicablelaws.Responsibilitiesincludetrainingemployees;planning,assigning,and directingwork;appraisingperformance.

• To perform the job successfully, an individual should demonstrate the following competencies
• Demonstrates attention to detail. Delivers excellent customer service.
• Identifies and resolves problems in a timely manner; Gathers and analyzes informationskillfully; Develops alternative solutions.
• Manages difficult or emotional customer situations; Responds promptly to customer needs.Maintains confidentiality. Writes clearly and informatively.
• Delegates work assignments; Sets expectations and monitors delegated activities. Displays willingness to make decisions; Exhibits sound and accurate judgment. Demonstrates accuracy and thoroughness.

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Highschooldiplomaorgeneraleducationdegree(GED);andaminimumof3yearsexperience handling money in a supervisory position and/or training; or equivalentcombination ofeducation and experience.

Computer Skills
Basic computer skills are required.

Physical Demands
The physical demands described here are representative of thosethatmustbemetbyanemployeetosuccessfullyperformtheessentialfunctionsofthisjob.

Reasonable accommodations may be made to enable individuals with disabilities to performthe essential functions.

Whileperformingthedutiesof thisJob,theemployeeisregularlyrequiredtostandorsit;usehandstofinger,handle,orfeel;reachwithhandsandarmsandtalkorhear.The employee isoccasionally required to stand and walk. The employee must occasionally liftand/ormoveupto50pounds.Specificvisionabilitiesrequiredbythisjobincludeclosev1s1on.

Work Environment
The work environment characteristics described here are representativeof thoseanemployeeencounterswhileperformingtheessentialfunctionsofthisjob.

Reasonable accommodations may be made to enable individuals with disabilities to performthe essential functions.

The noise level in the work environment is usually moderate.