Lead Teller

First PREMIER Bank PREMIER Bankcard; Sioux Falls (SD); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

Paid time off

401(k) matching

Wellness program

Volunteer hours

Employee events

Job summary

First PREMIER Bank in Sioux Falls, SD seeks a Branch Teller Supervisor to manage daily cash drawer balances, supervise teller staff, and deliver exceptional customer service. You will coordinate schedules, ensure compliance, and handle secure procedures while training new employees.

You will oversee deposits and loans processing, monitor security, and help customers with complex questions, contributing to a cooperative, growth‑driven branch culture.

Qualifications

• Minimum of 2 years of cash handling or related experience is required.
• Supervisory or management experience is preferred.
• Basic computer skills, customer service and/or banking experience is preferred.

Responsibilities

• Execute PREMIER customer service by greeting all customers, processing transactions accurately and efficiently, maintaining confidentiality, and understanding the features and benefits of First PREMIER Bank's products and services.
• Coordinate staff schedules, workflow, and ensure effective operation of all parts of the branch, including opening/closing duties.
• Follow mandatory procedures to ensure quality standards and compliance with external/internal codes of conduct.
• Monitor security procedures, alarms, cash audits, and distribution of alarm packets.
• Process deposits, withdrawals, cashed checks, Savings Bonds, and payments (loans, credit cards).
• Review override requests for accuracy to perform overrides as needed.
• Assign and oversee Vault, drawer, and TCR responsibilities.
• Review account information, assist customers and tellers with complex problems, update records in systems.
• Interview and train new staff, provide performance reviews, handle discipline per policy.

Skills

Cash handling

Customer service

Leadership

Communication

Time management

Staff training

Problem solving

Banking experience

Job description

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work. We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions. Considered one of the nation's strongest financial organizations, we've achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Job Description

Location: Sioux Falls, SD

Company: First PREMIER Bank

About the Role

Manage a cash drawer and balances it daily according to teller performance standards and keeps accurate record of money, official checks and gift cards involved in customer transactions. Provides exemplary customer service, staff training, supervision and coaching of the branch teller staff.

Job Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

• Execute PREMIER customer service by greeting all customers promptly, processing transactions accurately and efficiently, maintaining confidentiality, and understanding the features and benefits of First PREMIER Bank's products and services.
• Partner with the Branch Manager to coordinate staff schedules, workflow, and ensure effective operation of all parts of the branch, including consistent PREMIER customer service standards. Also performs branch opening and closing duties independently.
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory and internal codes of conduct.
• Monitor security procedures by communicating alerts, key assignments, dual control for key/combinations, cash audits, updating notification lists, training and updating procedures, assignment of alarm codes, distribution of alarm packets, and responding to alarms at the branch.
• Process transactions including deposits and withdrawals, cashed checks, Savings Bonds, and receipt of payments (loans, credit cards, credit lines).
• Review transactions override requests for accuracy to perform overrides as needed.
• Assign and oversees Vault, drawer, and TCR responsibilities.
• Review account information, help customers and tellers with complex problems or questions and keep customer information current using internal systems.
• Interview, hire, and train new staff. Provide constructive and timely performance reviews. Handle discipline and termination of employees in accordance with company policy.

Skills and Qualifications

• Express ideas, request action, and formulate plans by means of clear and effective verbal communications to respond to customers and/or organizational needs.
• Understand and effectively use standard office equipment and software packages to support business processes.
• Work at an advanced level to recognize sales opportunities during service interactions to enhance overall customer service.
• Conduct oneself in a manner that promotes trust in the individual and the organization.
• Cooperatively interact with co-workers to promote an effective and productive work unit.
• Effectively manage time to ensure prompt completion of tasks and duties.
• Provide constructive feedback to enhance performance with effective management and leadership skills.
• Must have excellent interpersonal skills; clear and effective verbal and written communication skills.
• Minimum of 2 years of cash handling or related experience is required.
• Supervisory or management experience is preferred.
• Basic computer skills, customer service and/or banking experience is preferred.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) - dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• We have an emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work.
• Career advancement opportunities is a way PREMIER leaders show they care.
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.