Lead Teller

Red River Credit Union (RRCU); Shreveport (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Red River Credit Union in Louisiana seeks a Lead Teller to manage daily teller duties, supervise and train junior tellers, and ensure accurate cash handling.

You will cross-sell services, balance drawers, maintain security, and support new membership openings while upholding credit union policies. This role requires strong customer service and the ability to work in a fast-paced environment. You may also perform ATM duties and assist with other teller tasks as needed.

Qualifications

• Three or more years of teller experience with a financial institution.
• High school diploma or equivalent.
• Competent computer skills with standard office equipment.
• Professional appearance and customer-facing demeanor.
• Ability to work in a fast-paced environment.
• Ability to follow credit union policies.

Responsibilities

• Cash and deposit checks for members in accordance with operating procedures of the Credit Union, disburse cash by withdrawals and cash advances after obtaining proper identification.
• Make withdrawals by cashier’s checks, take payments, and make transfers as requested by members.
• Cross-sells all RRCU services, answers phone, and assist members with any questions they may have about member services.
• Make wise decisions based upon adequate knowledge of Credit Union policies and procedures.
• Balance cash drawer daily; remains alert to needed address changes.
• Responsible for the security of their own negotiables until signed over to the proper designated employee. Alert to warnings of fraud and able to detect and avoid possible fraudulent activity.
• Able to balance ATMs, post night deposits, verify vault currency and cash shipments.
• Cross-trained to open new membership and all other type accounts.
• Able to issue ATM cards and reorder checks.
• Assist in balancing the cash dispenser when necessary.
• Motivate and coach other tellers when needed.
• Adheres to all Red River Employees Federal Credit Union policies and procedures.
• Performs other related duties as assigned.

Skills

Cash handling

Customer service

Communication skills

Professional appearance

Team leadership

Attention to detail

Mentoring others

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Basic Function

Able to competently perform all teller duties without supervision. Motivates and trains less experienced tellers.

Description

Position Title

Lead Teller

Reports To

Teller Supervisor and/or Branch Manager

Basic Function

Able to competently perform all teller duties without supervision. Motivates and trains less experienced tellers.

Responsibilities

• Cash and deposit checks for members in accordance with operating procedures of the Credit Union, disburse cash by withdrawals and cash advances after obtaining proper identification.
• Make withdrawals by cashier’s checks, take payments, and make transfers as requested by members.
• Cross-sells all RRCU services, answers phone, and assist members with any questions they may have about member services.
• Make wise decisions based upon adequate knowledge of Credit Union policies and procedures.
• Balance cash drawer daily; remains alert to needed address changes.
• Responsible for the security of their own negotiables until signed over to the proper designated employee. Alert to warnings of fraud and able to detect and avoid possible fraudulent activity.
• Able to balance ATMs, post night deposits, verify vault currency and cash shipments.
• Cross-trained to open new membership and all other type accounts.
• Able to issue ATM cards and reorder checks.
• Assist in balancing the cash dispenser when necessary.
• Motivate and coach other tellers when needed.
• Adheres to all Red River Employees Federal Credit Union policies and procedures.
• Performs other related duties as assigned.

Qualifications

• Three or more years of teller experience with a financial institution.
• High school diploma or equivalent.
• Competent computer skills and use of standard office equipment.
• Ability to meet, speak and deal effectively with people, being professional always.
• Must maintain a neat and professional appearance.
• While the following list is not exhaustive and may be supplemented, identified physical requirements include ability to lift heavy bags of coin, to stand on feet for long periods of time, and to operate standard teller equipment.
• Must be able to work in a fast-paced environment.
• Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.