Lead Teller

WaterStone Bank; Oak Creek (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Lead Teller to oversee daily operations and enhance customer relationships. This role involves training staff, ensuring compliance with policies, and providing exceptional service. With a focus on building relationships and meeting sales targets, the Lead Teller will play a vital role in the branch's success. The position offers a collaborative work environment where your leadership can shine, and you can make a significant impact on customer satisfaction and branch growth. Join a team that values integrity and excellence in service!

Benefits

Outstanding Medical, Dental, and Vision Insurance

401(k) matching

Employee Stock Ownership Plan

Paid Time off

Paid Holidays

Flexible Spending Account

Qualifications

• 6 months of sales and/or customer service experience required.
• 2-4 years of experience in a banking environment preferred.

Responsibilities

• Process customer transactions with integrity and accuracy.
• Build and maintain customer relationships to meet sales goals.
• Assist in training and developing front-line staff.

Skills

Customer Service

Sales Experience

Leadership

Operational Integrity

Education

High School Diploma or GED

Associate's or Bachelor's Degree in Business

Job description

Oak Creek-Howell Ave
Oak Creek, WI 53154, USA

Description

The Lead Teller position is a leadership role in the branch that directs the daily administrative and operational functions of the teller area, including dotted line supervision of the teller staff. This includes training staff on operations, ensuring adherence to policies and procedures, making judgement decisions related the customer transactions and interactions, and coaching to quality conversations that lead to referrals to solve for our customer’s needs. The Lead Teller leads by example in maintaining and deepening customer relationships, providing superior customer service and referring bank products and services. The Lead Teller is responsible for the operational integrity of the branch, along with the Community President and/or Assistant Manager of the Branch and may be called upon as the acting manager in the absence of a Community President, in offices without Assistant Managers.

Duties and responsibilities for Lead Teller position:

• Effectively process customer transactions with a high level of integrity, accuracy and knowledge, while operating in full compliance with internal policies/procedures, as well as applicable regulations/laws.
• Build and maintain customer relationships by providing an unparalleled customer experience as set forth in WSB’s Mission and identifying customer needs, promoting current promotional offers and referring customer to Bankers and other lines of business (i.e., Residential Lending, Business Banking, Commercial Real Estate, WIS and Merchant Services) for further assistance with bank products and services.
• Lead by example by meeting or exceeding performance metrics including, but not limited to customer experience, referrals, and operations.
• Assist Branch Management in maintaining and deepening retail banking relationships through relationship building calls and activities to meet sales and branch growth goals.
• Assist Branch Management with administrative and operational processes, activities and workflow procedures for the front-line staff, ensuring all customers are assisted promptly, professionally, accurately and appropriately.
• Acts as primary source for teller questions and assist Branch Management with the training and development of employees.
• Maintain knowledge of WSB’s core processing system, WSB products and services, WSB policies and procedures, and regulatory requirements governing retail deposit accounts.
• Answer customer questions and resolve related account issues, including phone and in-person.
• Other duties as assigned.

Qualifications for Lead Teller position:

Experience

• Required – 6 months of sales and/or customer service experience
• Preferred – 2 – 4 years sales and/or customer service experience in banking environment

Education

• Required – High School Diploma or general education degree (GED)
• Preferred – Associates or Bachelor’s Degree in business or related field

Benefits for Full-Time Position:

• Outstanding Medical, Dental, and Vision Insurance
• 401(k) matching
• Employee Stock Ownership Plan
• Paid Time off
• Paid Holidays
• Flexible Spending Account
• And so much more!

Waterstone Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.