Lead Teller

NATIONAL BANK OF COMMERC; Hermantown (MN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision plans

HSA contributions

401(k) with match

Paid time off

Paid holidays & floating holidays

Volunteer time off

Life insurance

Job summary

National Bank of Commerce in Minnesota and Wisconsin is seeking a Lead Teller to guide a high-performing team, deliver exceptional customer service, and oversee branch operations. This role blends hands-on leadership with daily oversight of teller performance, coaching staff to strengthen customer relationships, deepen product knowledge, and consistently execute the branch’s customer experience strategy.

The Lead Teller will ensure compliance with bank policies and regulatory requirements,

Qualifications

• Must have a high school diploma or equivalent.
• 2–3 years of bank teller experience preferred.
• 1 year of supervisory/management experience preferred.
• Proficient in computing, math, written and oral communication, and interpersonal/organizational skills.
• Able to multitask in a fast-paced environment and adapt to changes.
• Strong attention to detail and sound judgment.
• Ability to lift 25 pounds regularly, up to 50 pounds occasionally, and stand for long periods.

Responsibilities

• Lead a high-performing teller team and coach staff to strengthen customer relationships and product knowledge.
• Oversee branch operations, ensuring compliance with bank policies and regulatory requirements.
• Manage cash controls, audits, overrides, and exceptions; safeguard cash, systems, and vault access.
• Support fraud prevention and operational accuracy to help branch readiness and growth.
• Serve as a resource for escalated customer interactions and model professionalism under pressure.

Skills

Time management

Attention to detail

Written and verbal communication

Interpersonal skills

Leadership/Supervisory experience

Problem solving

Education

High school diploma or equivalent

Job description

Job Type: Full-time, Non-exemptAcross Minnesota and Wisconsin, National Bank of Commerce is making a difference in the financial lives of the people, communities, and businesses we serve. We exist to help our customers accomplish more than they could on their own. Join our team of creative and accomplished professionals and help us make more possible.The Lead Teller guides a high‑performing team dedicated to delivering exceptional customer service and operational excellence. This role blends hands‑on leadership with daily oversight of teller performance, coaching staff to strengthen customer relationships, deepen product knowledge, and consistently execute the branch’s customer experience strategy. You will serve as a resource for escalated customer interactions, model professionalism under pressure, and ensure your team is equipped to provide accurate, efficient, and friendly service.In addition to leading people, this position is responsible for maintaining the integrity of branch operations. This includes ensuring compliance with all bank policies, procedures, and regulatory requirements, including, but not limited to the BSA/AML program; managing cash controls and audits; approving overrides and exceptions; and safeguarding the security of cash, systems, and vault access. The Lead Teller plays a key role in fraud prevention, operational accuracy, and branch readiness, making this position essential to both customer trust and the bank’s continued growth.QualificationsHigh school diploma or equivalent required.Two to three years of bank teller experience preferred.One year of supervisory/management experience is preferred.Proficient in computer, math, written and oral communication, and interpersonal and organizational skills.Self-starter who can solve problems and recognize when action is needed.Excellent Time Management skills. Must be able to reprioritize the workload as needed.Ability to multi-task in a fast-paced environment while adapting to changes in processes and workflowDemonstrates excellent attention to detail.Uses sound judgment in decision-making.Ability to work independently while supervising others.An ability to effectively train others by adapting to the trainee's learning style.Required to have the ability to lift 25 pounds regularly, up to 50 pounds on occasion, and stand for long periods of time.Has access to reliable transportationAbility to always exhibit NBC core values: Respect, Integrity, Teamwork, and Accountability.The pay range for this position is $23.00 to $29.00 per hour, contingent on relevant skills, training, experience, education and other job-related factors permitted by law.National Bank of Commerce offers an excellent benefits package including health, dental, and vision plan for you, your spouse, and eligible children, Health Savings Account (HSA) contribution (including employer contributions), flexible spending accounts, 401(k) plan with a generous match, paid time off program, paid holidays & floating holidays, volunteer time off program, employer paid life insurance, voluntary life plans, short-term disability insurance, long-term disability insurance, health and wellness incentive, and employee assistance program.National Bank of Commerce is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. National Bank of Commerce will comply with all federal and state laws concerning the application and employment of people with disabilities.