Lead Teller

National Bank Of Commerce; Hermantown (MN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision plan

401(k) plan with match

Paid time off and holidays

Job summary

National Bank of Commerce in Hermantown, MN is seeking a Lead Teller to guide a high-performing team focused on exceptional customer service and operational excellence. You will coach staff, deepen product knowledge, and ensure the branch adheres to policies while maintaining cash controls and security.

The role emphasizes managing staff performance, handling escalations, and training teammates to deliver accurate, friendly service in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Two to three years of bank teller experience preferred.
• One year of supervisory/management experience preferred.
• Strong interpersonal, written and verbal communication skills.

Responsibilities

• Lead a high-performing teller team delivering excellent customer service.
• Coach staff to strengthen customer relationships and product knowledge.
• Oversee branch operations, risk controls, and compliance with policies.
• Model professionalism and handle escalated customer interactions.
• Train others and ensure accurate, efficient service delivery.

Skills

Leadership

Customer service

Communication

Attention to detail

Problem solving

Time management

Multi-tasking

Team training

Education

High school diploma or equivalent

Job description

Job DetailsJob Location: Hermantown - Hermantown, MN 55811Salary Range: $23.00 - $29.00 HourlyJob Type: Full-time, Non-exempt

Across Minnesota and Wisconsin, National Bank of Commerce is making a difference in the financial lives of the people, communities, and businesses we serve. We exist to help our customers accomplish more than they could on their own. Join our team of creative and accomplished professionals and help us make more possible.

The Lead Teller guides a high‑performing team dedicated to delivering exceptional customer service and operational excellence. This role blends hands‑on leadership with daily oversight of teller performance, coaching staff to strengthen customer relationships, deepen product knowledge, and consistently execute the branch’s customer experience strategy. You will serve as a resource for escalated customer interactions, model professionalism under pressure, and ensure your team is equipped to provide accurate, efficient, and friendly service.

In addition to leading people, this position is responsible for maintaining the integrity of branch operations. This includes ensuring compliance with all bank policies, procedures, and regulatory requirements, including, but not limited to the BSA/AML program; managing cash controls and audits; approving overrides and exceptions; and safeguarding the security of cash, systems, and vault access. The Lead Teller plays a key role in fraud prevention, operational accuracy, and branch readiness, making this position essential to both customer trust and the bank’s continued growth.

Qualifications

• High school diploma or equivalent required.
• Two to three years of bank teller experience preferred.
• One year of supervisory/management experience is preferred.
• Proficient in computer, math, written and oral communication, and interpersonal and organizational skills.
• Self-starter who can solve problems and recognize when action is needed.
• Excellent Time Management skills. Must be able to reprioritize the workload as needed.
• Ability to multi-task in a fast‑paced environment while adapting to changes in processes and workflow
• Demonstrates excellent attention to detail.
• Uses sound judgment in decision‑making.
• Ability to work independently while supervising others.
• An ability to effectively train others by adapting to the trainee's learning style.
• Required to have the ability to lift 25 pounds regularly, up to 50 pounds on occasion, and stand for long periods of time.
• Has access to reliable transportation
• Ability to always exhibit NBC core values: Respect, Integrity, Teamwork, and Accountability.

Compensation and Benefits

The pay range for this position is $23.00 to $29.00 per hour, contingent on relevant skills, training, experience, education and other job‑related factors permitted by law.

National Bank of Commerce offers an excellent benefits package including health, dental, and vision plan for you, your spouse, and eligible children, Health Savings Account (HSA) contribution (including employer contributions), flexible spending accounts, 401(k) plan with a generous match, paid time off program, paid holidays & floating holidays, volunteer time off program, employer paid life insurance, voluntary life plans, short‑term disability insurance, long‑term disability insurance, health and wellness incentive, and employee assistance program.

National Bank of Commerce is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. National Bank of Commerce will comply with all federal and state laws concerning the application and employment of people with disabilities.