Lead Technology Product Manager, Clinical AI Workflows

Wolters Kluwer; Waltham (MA); On-site; USD 129,000 - 226,000; Full time

Job summary

Wolters Kluwer Health is seeking a Senior Product Manager, Clinical AI Workflows to own discovery and delivery for AI-enabled clinical workflow capabilities, partnering with engineering, clinical, UX, analytics, and commercial teams.

You will translate complex care-team needs into practical, responsible AI product experiences, define success metrics, drive adoption, and ensure trust, safety, and regulatory alignment across high-stakes healthcare environments.

Qualifications

• 5+ years of product management experience in healthcare or enterprise SaaS.
• Strong product discovery and execution skills, including research, experimentation, roadmap development, and metrics-driven decision-making.
• Experience translating complex customer and workflow problems into product requirements, experiments, and measurable outcomes.
• Ability to partner closely with engineering, design, clinical, commercial, and customer-facing teams from discovery through delivery.
• Strong communication, analytical thinking, stakeholder management, and influencing skills.
• Curiosity and learning agility around AI, automation, and emerging technologies.
• Ability to operate in ambiguity and make sound product decisions in complex, regulated healthcare environments.

Responsibilities

• Drive discovery and delivery for defined AI-enabled clinical workflow capabilities that support adoption, efficiency, customer value, and measurable outcomes.
• Develop a deep understanding of clinical and care team workflows—including operational challenges, adoption barriers, integration needs, regulatory requirements, and appropriate human oversight.
• Shape AI experiences that support workflow fit, transparency, decision-making, and responsible use.
• Conduct customer conversations, experiments, and pilots that generate feedback, analytics, and operational signals.
• Define success metrics tied to adoption, workflow impact, satisfaction, efficiency, trust, business outcomes, and user value.
• Partner with engineering, clinical, UX, analytics, customer-facing teams, marketing, and other stakeholders throughout the product lifecycle.
• Make decisions that balance customer value, workflow fit, trust, operational complexity, cost, and risk.
• Communicate product roadmap, priorities, risks, and tradeoffs clearly across teams and leadership.

Skills

Product discovery

Roadmap development

Customer research

Experimentation

Metrics-driven decision making

Cross-functional collaboration

Communication

Analytical thinking

Stakeholder management

AI curiosity

Ambiguity tolerance

Job description

The Role

Build trusted AI experiences that support healthcare workflows and members of the care team such as pharmacists, nurses, and the patients themselves. At Wolters Kluwer Health, the UpToDate suite supports millions of clinical decisions every day. As healthcare organizations adopt AI at scale, we are building tools that fit naturally into care delivery—supporting clinical judgment, reducing friction, and helping care teams work more effectively. As Senior Product Manager, Clinical AI Workflows, you will play a core role in developing AI‑enabled experiences for a range of healthcare professionals and use cases that support patient care. Working under product leadership, you will own discovery and delivery for defined capabilities; partner across clinical, technical, design, customer‑facing, operational, and commercial teams; and help translate complex workflow needs into practical, responsible AI product experiences. This role focuses on practical innovation: building solutions that deliver measurable value while meeting the trust, safety, regulatory, and implementation expectations of high‑stakes healthcare environments.

What You’ll Do

• Drive discovery and delivery for defined AI‑enabled clinical workflow capabilities that support adoption, efficiency, customer value, and measurable outcomes.
• Develop a deep understanding of clinical and care team workflows—including operational challenges, adoption barriers, integration needs, regulatory requirements, and appropriate human oversight.
• Shape AI experiences that support workflow fit, transparency, decision‑making, and responsible use.
• Conduct customer conversations, experiments, and pilots that generate feedback, analytics, and operational signals.
• Define success metrics tied to adoption, workflow impact, satisfaction, efficiency, trust, business outcomes, and user value.
• Partner with engineering, clinical, UX, analytics, customer‑facing teams, marketing, and other stakeholders throughout the product lifecycle.
• Make decisions that balance customer value, workflow fit, trust, operational complexity, cost, and risk.
• Communicate product roadmap, priorities, risks, and tradeoffs clearly across teams and leadership.

What You’ll Bring

• 5+ years of product management experience in healthcare, enterprise SaaS, workflow, or data‑driven products.
• Strong product discovery and execution skills, including customer research, experimentation, roadmap development, and metrics‑driven decision‑making.
• Experience translating complex customer and workflow problems into product requirements, experiments, and measurable outcomes.
• Ability to partner closely with engineering, design, clinical, commercial, and customer‑facing teams from discovery through delivery.
• Strong communication, analytical thinking, stakeholder management, and influencing skills.
• Curiosity and learning agility around AI, automation, and emerging technologies.
• Ability to operate in ambiguity and make sound product decisions in complex, regulated healthcare environments.

Preferred Background

• Experience leading AI‑enabled or data‑driven products from concept through launch.
• Practical understanding of generative AI, workflow automation, recommendation systems, retrieval‑based systems, or applied machine learning concepts.
• Experience with clinical workflows, care team workflows, patient education, healthcare content, or clinical decision‑support products.
• Familiarity with human‑in‑the‑loop workflows, responsible AI practices, or AI evaluation approaches.

What Success Looks Like

• Product teams have clear priorities and validated learnings for AI‑enabled clinical workflow opportunities.
• New capabilities improve workflow fit, user satisfaction, adoption, and measurable customer value.
• AI experiences are designed with appropriate transparency, human oversight, and responsible use practices.
• Product decisions balance customer value, business impact, operational complexity, cost, and risk.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in‑person interviews in our hiring process. Please note that use of AI‑generated responses or third‑party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

$128,900.00 - $226,050.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.