Lead Technology Product Manager, AI Clinical Decision Support

Wolters Kluwer; Chicago (IL); On-site; USD 118,000 - 207,000; Full time

Job summary

Wolters Kluwer Health is seeking a Senior Product Manager to drive AI-enabled clinical decision support experiences within UpToDate. You will own discovery and delivery for capabilities that help clinicians ask questions, access evidence-based content, and move from question to action with confidence.

Lead cross-functional teams, translate needs into measurable outcomes, and balance customer value with responsible AI practices in a regulated healthcare environment. On-site work may be required.

Qualifications

• 5+ years of product management experience in healthcare, enterprise SaaS, content products, search, workflow, or data-driven products.
• Strong product discovery and execution skills, including customer research, experimentation, roadmap development, and metrics-driven decision-making.
• Experience translating complex customer problems into intuitive product experiences, clear requirements, and measurable outcomes.
• Ability to partner closely with engineering, design, clinical, content, analytics, commercial, and customer-facing teams.

Responsibilities

• Drive discovery and delivery for defined AI-enabled clinical decision support capabilities.
• Translate clinician, customer, and business needs into product requirements, experiments, roadmap priorities, and measurable outcomes.
• Shape experiences that help clinicians ask questions, find relevant information, understand clinical context, and move from question to action with confidence.
• Partner with engineering, design, clinical, content, analytics, customer-facing, and commercial teams from discovery through launch and iteration.
• Define success metrics tied to adoption, engagement, trust, user satisfaction, workflow impact, and business value.

Skills

Product management

Healthcare domain

AI product experience

Discovery & experiments

Roadmap development

Job description

Build trusted AI experiences that help clinicians get from question to answer faster.

At Wolters Kluwer Health, the UpToDate suite supports millions of clinical decisions every day. As AI changes how clinicians search for, interpret, and apply clinical knowledge, we are building product experiences that make trusted guidance easier to access, understand, and use.

Senior Product Manager, AI Clinical Decision Support

You will play a core role in developing AI-enabled experiences for UpToDate's core clinical decision support products. Working under product leadership, you will own discovery and delivery for defined capabilities that improve how users ask clinical questions, navigate evidence-based content, and engage with trusted answers.

This role focuses on building useful, responsible, and engaging AI product experiences that support clinical judgment and strengthen the core UpToDate experience.

What You'll Do

• Drive discovery and delivery for defined AI-enabled clinical decision support capabilities.
• Translate clinician, customer, and business needs into product requirements, experiments, roadmap priorities, and measurable outcomes.
• Shape experiences that help clinicians ask questions, find relevant information, understand clinical context, and move from question to action with confidence.
• Partner with engineering, design, clinical, content, analytics, customer-facing, and commercial teams from discovery through launch and iteration.
• Define success metrics tied to adoption, engagement, trust, user satisfaction, workflow impact, and business value.
• Use customer conversations, concept tests, analytics, and feedback to validate user needs and product direction.
• Make product decisions that balance customer value, usability, clinical trust, technical feasibility, speed, cost, and responsible AI considerations.
• Communicate roadmap priorities, rationale, risks, and tradeoffs clearly across teams and leadership.

What You'll Bring

• 5+ years of product management experience in healthcare, enterprise SaaS, content products, search, workflow, or data-driven products.
• Strong product discovery and execution skills, including customer research, experimentation, roadmap development, and metrics-driven decision-making.
• Experience translating complex customer problems into intuitive product experiences, clear requirements, and measurable outcomes.
• Ability to partner closely with engineering, design, clinical, content, analytics, commercial, and customer-facing teams.
• Strong communication, analytical thinking, stakeholder-management, and influencing skills.
• Curiosity and learning agility around AI, automation, emerging technologies, and responsible product development.
• Ability to operate in ambiguity and make sound product decisions in complex, regulated healthcare environments.

Preferred Background

• Experience with AI-enabled, data-driven, search, content, knowledge, or decision-support products.
• Practical understanding of generative AI, retrieval-based systems, recommendation systems, workflow automation, or applied machine learning concepts.
• Experience with clinical decision support, healthcare content, point-of-care tools, or professional-information products.
• Familiarity with human-in-the-loop workflows, responsible AI practices, model evaluation, or trust and safety considerations.

What Success Looks Like

• AI-enabled CDS experiences help users get to relevant, trusted information faster.
• New capabilities improve adoption, engagement, user satisfaction, and measurable customer value.
• Product teams have clear priorities, validated learnings, and actionable success metrics.
• AI experiences are designed with appropriate transparency, evidence grounding, and responsible use practices.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

$118,300.00 - $207,400.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.