Sr. Operations Manager Day

Lowe's Companies, Inc.; Plainfield (CT); On-site; USD 101,100 - 168,900; Full time

Benefits offered by this job

Health insurance

401(k) Retirement

Paid time off

Tuition assistance

Job summary

Lowe's Companies, Inc. is seeking a Senior Operations Manager to oversee the flow of product and daily store operations. You will supervise Operations Supervisors, manage safety, staffing and budget targets, and partner with corporate for workload planning to meet store demand.

You will drive KPI performance, escalate complex issues, and provide leadership development opportunities for the team, ensuring effective communication with senior leadership.

Qualifications

• 3 years experience in distribution center operations or 7 years of experience in distribution center/warehouse operations or related area with increasing responsibilities if education requirement not met
• Leadership experience with direct report responsibility, including leading salary level direct reports
• Experience mentoring and coaching others
• Experience leading a team through change
• Experience managing resources, time and budgets
• Experience using troubleshooting processes to resolve problems
• Experience leading corporate-led initiatives or leadership experience in another Lowe’s supply chain network facility

Responsibilities

• Identifies and resolves safety issues on the floor and notifies the appropriate party for resolution
• Completes safety observations and builds a culture of safety in the work environment
• Partners with corporate and support functions to determine the daily workload and ensure inventory movements are monitored
• Evaluates staffing needs to meet daily demand and adjust personnel accordingly
• Communicates objectives, safety issues, and daily workload to supervisors and leadership
• Reports on key performance metrics to upper management and Corporate
• Sets supervisors up for success to meet KPI, safety, performance and budget targets
• Collaborates with other shifts to ensure consistent processes and expectations
• Collaborates cross-functionally to ensure proper communication and staffing plans
• Identifies bottlenecks and implements process improvements or changes from Corporate
• Assists associates with HR questions and concerns related to attendance, pay, benefits, and workers’ accommodations
• Attracts and hires talented individuals for the team and provides feedback and development opportunities

Skills

Leadership

Resource planning

Budget management

Change management

Coaching/mentoring

Safety awareness

Issue resolution

Education

Bachelor’s degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or related field

Job description

Schedule:
Day Shift: Monday - Thursday: 6:00am-4:30pm

Your Impact
The Senior Operations Manager (SOM) is primarily responsible for overseeing all of Operations, or the flow of product through the building. This includes supervising a team of Operations Supervisors responsible for monitoring the safe, efficient and effective movement of inventory through the facility. This role analyzes and forecasts production volume and reevaluates resources throughout the day as workflow conditions change to meet store demand. The SOM leads the team to achieve or exceed key performance indicator targets despite these fluctuating demands. The SOM resolves more complex operational issues escalated from his/her team and is responsible for communicating business objectives and daily workload plans to team and senior leadership.

What You Will Do

• Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution if necessary; addresses safety issues or trends escalated from Operations Supervisors
• Completes safety observations and builds a culture of safety in the work environment by driving the message through his/her Operations Supervisors
• Partners with corporate and the support functions to determine the daily workload (production volume) for the day; ensures that inventory movements in the facility are being monitored appropriately and frequently throughout the day
• Evaluates staffing needs to meet daily demand; works with the Operations Supervisors to move personnel to meet the daily priorities and inventory flow; monitors regularly and makes adjustments as needed
• Communicates effectively with Operations Supervisors regarding business objectives, safety issues, current issues, upcoming events and demand for the day
• Reports on key performance metrics to upper management and Corporate
• Sets Operations Supervisors up for success; to achieve or exceed key performance indicators, safety, performance and budget targets
• Collaborates with the other operational shifts to ensure consistent processes and expectations
• Collaborates cross-functionally with Support Managers and Operational counterparts to ensure their operational shift has proper communication, short and long-term staffing plans, and is meeting the customer’s needs
• Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks
• Reports on key performance and financial figures to upper management and Corporate
• Responsible for the Key Operations Performance metrics of the shift
• Identifies and assists in implementing process improvements or new processes launched from Corporate
• Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations
• Attracts and hires talented individuals for the team (including Operations Supervisors, seasonal and full time Team Members)
• Sets goals and communicates clear expectations for associates and provides timely and constructive feedback
• Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels
• Provides resources and support to associates as needed
• Assists Operations Supervisors with any issues that may arise that need the resolution of management
• Communicates effectively with associates regarding business objectives or current issues
• Provides associates with meaningful developmental opportunities and prepares them for upward promotion if interested
• Sponsors and leads associates through change

Minimum Qualifications

• Bachelor’s degree Supply Chain Management, Transportation, Industrial Engineering, Business, or related field or equivalent years of experience in lieu of education requirement, if applicable
• 3 Years Experience in distribution center operations or related area (or 7 years of experience in distribution center/warehouse operations or related area with increasing responsibilities if education requirement not met)
• Leadership experience with direct report responsibility, including leading salary level direct reports
• Experience mentoring and coaching others
• Experience leading a team through change
• Experience managing resources, time and budgets
• Experience using troubleshooting processes to resolve problems
• Experience taking a lead role in a Corporate-led initiative or leadership experience in another Lowe’s supply chain network facility
• Experience leading others through change

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com

#0NSITE

Pay Range: $101,100.00 - $168,900.00 annually

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.