FFC Operations Support Supervisor

Lowe's Companies, Inc.; Beaumont (CA); On-site; USD 71,000 - 118,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Paid time off

Job summary

Lowe’s Companies, Inc. in the United States (California region) seeks a logistics and operations professional to drive safety, manage inventory and quality assurance, and support fulfillment processes across multiple systems.

The role emphasizes creating actionable reports and improving procedures to reduce discrepancies and unsafe conditions. The position collaborates with FFC teams, assists with physical inventory, and leads efforts to train and upskill associates while maintaining compliance

Qualifications

• Bachelor’s degree or 4 years in distribution center/warehouse operations
• Proven record of complying with safety requirements
• Experience building a culture of safety among subordinates and peers

Responsibilities

• Drives compliance with daily safety requirements and builds/sustains a culture of safety among subordinates and peers
• Keeps track of key performance indicators across functions including administrative support, inventory, and quality assurance
• Supports FFC services and complies with policies and procedures
• Assists FFC with physical inventory interacting with various IT, corporate, and warehouse management systems to investigate and fix complex and technical issues
• Participates in inventory system testing activities and integration
• Creates reports that provide visibility to inventory issues
• Research issues related to inventory reports for FFC
• Audits for customer fulfillment orders and store replenishment orders
• Interprets and supports quality policies and implements guidelines to ensure compliance with quality standards and documents
• Performs delivery management overseeing load planning and allocation
• Reports quality metrics to leadership
• Leads efforts in administrative, inventory, and quality core tasks and supports training
• Discusses and resolves conflicts between associates
• Collaborates with the other FFC teams to ensure consistent processes and expectations

Skills

Math & reading

Microsoft Office

Safety culture

Education

Bachelor’s degree - Supply Chain Management, Transportation, Industrial Engineering, Business, or related field

Tools

Microsoft Office

Job description

• Drives compliance with daily safety requirements and builds/sustains a culture of safety among subordinates and peers
• Keeps track of key performance indicators across functions including administrative support, inventory, and quality assurance
• Supports FFC services and complies with policies and procedures
• Assists FFC with physical inventory interacting with various IT, corporate, and warehouse management systems to investigate and fix complex and technical issues
• Participates closely in inventory system testing activities and integration which requires in-depth knowledge of the various systems
• Creates reports that provide the FFC with visibility to inventory issues
• Research issues related to daily, weekly, monthly, or yearly inventory reports for FFC
• Develops monthly reports showing inspection and audit performance and improvement opportunities.
• Audits for customer fulfillment orders and store replenishment orders
• Evaluates and recommends alternative auditing procedures for continuous improvement
• Interprets and supports quality policies and implements guidelines to ensure compliance with quality standards and documents
• Adheres to quality processes identifying issues and gaps in current processes or documents
• Performs delivery management overseeing load planning and allocation
• Reports quality metrics to leadership
• Develops new methods to resolve identified issues
• Troubleshoots and manages emergency situations assessing best solution and utilizing most effective and efficient resources
• Analyzes and makes recommendations regarding schedule adherence and other operational needs or problems reporting discrepancies and/or unsafe conditions recommending and implementing corrective actions
• Leads efforts driving administrative, inventory, and quality core tasks and supports training, education and upskilling as needed
• Communicates effectively with associates regarding business objectives or current issues
• Monitors individual and team productivity and drive continuous productivity improvement through process enhancements and one on one coaching
• Approves off standard hours for associates ensuring accurate accounting of performance for team
• Sets goals and communicates clear expectations for associates providing timely and constructive feedback
• Provides associates with meaningful developmental opportunities and prepares them for upward promotion as applicable
• Works with associates to build a work environment of engagement and inclusion
• Participates in the process of hiring talented individuals for the team, submitting, requisitions, interviewing, and partnering with HR in the hiring process
• Trains new hires and existing employees on processes and procedures as applicable
• Discusses and resolves conflicts between associates
• Sponsors and leads associates through change
• Responds to incidents or injuries and ensures first aid response takes place as needed
• Collaborates with the other FFC teams to ensure consistent processes and expectations
  

Schedule

Monday- Friday - Days

Essential Functions

• Drives compliance with daily safety requirements and builds/sustains a culture of safety among subordinates and peers
• Keeps track of key performance indicators across functions including administrative support, inventory, and quality assurance
• Supports FFC services and complies with policies and procedures
• Assists FFC with physical inventory interacting with various IT, corporate, and warehouse management systems to investigate and fix complex and technical issues
• Participates closely in inventory system testing activities and integration which requires in-depth knowledge of the various systems
• Creates reports that provide the FFC with visibility to inventory issues
• Research issues related to daily, weekly, monthly, or yearly inventory reports for FFC
• Develops monthly reports showing inspection and audit performance and improvement opportunities.
• Audits for customer fulfillment orders and store replenishment orders
• Evaluates and recommends alternative auditing procedures for continuous improvement
• Interprets and supports quality policies and implements guidelines to ensure compliance with quality standards and documents
• Adheres to quality processes identifying issues and gaps in current processes or documents
• Performs delivery management overseeing load planning and allocation
• Reports quality metrics to leadership
• Develops new methods to resolve identified issues
• Troubleshoots and manages emergency situations assessing best solution and utilizing most effective and efficient resources
• Analyzes and makes recommendations regarding schedule adherence and other operational needs or problems reporting discrepancies and/or unsafe conditions recommending and implementing corrective actions
• Leads efforts driving administrative, inventory, and quality core tasks and supports training, education and upskilling as needed
• Communicates effectively with associates regarding business objectives or current issues
• Monitors individual and team productivity and drive continuous productivity improvement through process enhancements and one on one coaching
• Approves off standard hours for associates ensuring accurate accounting of performance for team
• Sets goals and communicates clear expectations for associates providing timely and constructive feedback
• Provides associates with meaningful developmental opportunities and prepares them for upward promotion as applicable
• Works with associates to build a work environment of engagement and inclusion
• Participates in the process of hiring talented individuals for the team, submitting, requisitions, interviewing, and partnering with HR in the hiring process
• Trains new hires and existing employees on processes and procedures as applicable
• Discusses and resolves conflicts between associates
• Sponsors and leads associates through change
• Responds to incidents or injuries and ensures first aid response takes place as needed
• Collaborates with the other FFC teams to ensure consistent processes and expectations
  

Minimum Requirements

• Bachelor’s degree - Supply Chain Management, Transportation, Industrial Engineering, Business, or related field OR 4 years of experience in distribution center/warehouse operations or related area
• Basic math and reading comprehension skills
• Basic computer skills, including working knowledge of Microsoft Office
• Proven record of complying with safety requirements
• Experience building a culture of safety among subordinates and peers
  

Preferences

• Leadership experience with direct report responsibility
• Experience mentoring and coaching others
• Experience monitoring the work of others to ensure quality
• Experience managing resources, time, and budgets
• Experience working with and communicating to leadership all levels of the organization
• Previous leadership roles in other Lowe’s supply chain facilities, or leadership roles in Corporate-led initiatives
• Experience with software applications such as Microsoft Office and/or a Warehouse Management System
• Bi-lingual skills, if applicable to the facility
  

Pay Range

$70,800.00 - $118,300.00 annually

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
  

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range: $70,800.00 - $118,300.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.