Lead Technologist, IS Field Services

00002 Martin Marietta Materials, Inc.; Georgia; On-site; USD 70,000 - 95,000; Full time

Job summary

Martin Marietta Materials is seeking a Field Services Lead Technologist based in the Alpharetta, GA District Office to identify, prevent, and resolve service interruptions related to plant systems and operations. Responsibilities include installing and troubleshooting computers, printers, routers, switches, wireless devices, and other network hardware.

The role requires 4+ years of related experience, vocational training, and the ability to work independently with strong problem-solving and

Qualifications

• Vocational training or equivalent experience, required.
• Associate degree, preferred.
• At least 4+ years of related experience is required.

Responsibilities

• Install and troubleshoot computers, printers, routers, switches, and wireless devices.
• Provide on-call, after-hours, and vacation coverage of Field Tech support.
• Recommend and implement policies to maximize resource utilization.
• Maintain knowledge of technology and business network developments and best practices.
• Configure and maintain core business applications, endpoints, and databases.

Skills

Independent work

Time management

Networking hardware

Troubleshooting

Customer service

Interpersonal skills

Education

Vocational training or equivalent experience

Associate degree

Tools

Microsoft Office Suite

Networking equipment

Job description

The Field Services Lead Technologist provides high-level technical support to identify, prevent, and resolve service interruptions related to plant systems and operations. Support will include installing and troubleshooting computers, printers, routers, switches, wireless devices, and other computer and network hardware. This position will be based out of our Alpharetta, GA District Office.

Requirements

Troubleshoots issues based on sound judgement, experience, and discretion. Consults with users to help determine software, hardware, and network utilization and requirements, and liaise with corporate resources to enhance technical offerings. Recommends and implements policies and practices to maximize resource utilization. Maintains knowledge of technology and business network developments, trends, and best practices. Deploys, maintains, and troubleshoots core business applications, including application servers, associated hardware, endpoints, and databases. Manages the set-up and configuration of systems. Provides on-call, after-hours, and vacation coverage of Field Tech support. Recommends and implements best practices for scalability, supportability, ease of maintenance, and system performance. Ensures corporate standards are followed. Provides technical expertise to support and maintain the continuity of the organization's computer systems and networks. Identifies and resolves potential issues that could adversely impact end-user experience. Performs other related duties as assigned.

Minimum Education and Experience

• Vocational training or equivalent experience, required.
• Associate degree, preferred.
• At least years 4+ years of related experience is required.

Knowledge, Skills, and Abilities

• Able to work independently with minimal guidance.
• Excellent time management skills.
• Proficient with a broad array of networking and systems hardware and software.
• Familiarity with ITIL methodologies and general IT best practices.
• Strong troubleshooting skills; proven analytical and problem-solving abilities.
• Outstanding customer service skills.
• Detail-oriented with the ability to multi-task and work under pressure.
• Excellent interpersonal skills with the ability to explain technical issues to technical and non-technical staff.
• Proficient with Microsoft Office Suite or related software.
• Business travel is required, including some overnight.

About the Company

Every member of our ONE Martin Marietta team is driven by our shared values of safety, integrity, excellence, community and stewardship. We are a member of the S&P 500 Index and a leading supplier of aggregates and heavy building materials. Through a network of operations spanning 29 states, Canada and the Bahamas, our teammates supply the foundational resources on which our communities thrive and grow. Our Specialties business provides high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications. In a world that's focused on the power of many, we believe in the power of ONE – the magic of bringing together our unique perspectives, experiences and talents to evolve a shared vision and future. Our backgrounds may vary, but our voices come together in support of the same goals. We want to build legacies for ourselves and our loved ones, strengthen our communities and safely and responsibly engage in work we know will make a difference.