Lead Technician/Mitigation Crew Chief

Voda Cleaning and Restoration of Louisville and SE Indiana; Kentucky; On-site; USD 42,000 - 66,000; Full time

Job summary

Voda Cleaning & Restoration of Louisville is seeking a Lead Tech to oversee restoration projects and lead a team of technicians in Louisville. You will ensure quality work, manage daily operations, and coordinate with clients and insurer adjusters to keep projects on track.

This role requires strong leadership, project management, and knowledge of industry regulations; IICRC and safety certifications are a plus.

Qualifications

• 3+ years of experience in restoration or related field (preferred).
• Strong leadership and project management skills.
• Knowledge of industry regulations and best practices.
• Certifications in restoration and water damage mitigation (IICRC, WRT, ASD) a plus.
• Excellent communication and customer service skills.

Responsibilities

• Manage and coordinate daily activities of the carpet cleaning and restoration teams, ensuring efficient project completion.
• Supervise and lead a team of technicians, providing guidance and support.
• Ensure all work is completed to company standards and client satisfaction.
• Coordinate with clients and insurance companies to provide updates and resolve any issues.
• Monitor project timelines and budgets to ensure efficiency and profitability.
• Act as the point of contact between field teams and the Operations Manager, providing updates on project progress and addressing any challenges.
• Perform hands-on fieldwork, assisting with carpet cleaning and restoration jobs as needed to ensure quality and smooth operations.
• Conduct on-site training for team members, focusing on techniques, safety procedures, and proper equipment use.
• Inspect completed projects to ensure adherence to IICRC standards, company protocols, and client expectations.
• Ensure team compliance with OSHA regulations, safety policies, and company standards, and maintain proper safety documentation.
• Communicate effectively with clients, addressing any questions or concerns and ensuring overall satisfaction.
• Assist management in managing schedules, tracking inventory, and maintaining equipment in good working order.
• Complete and oversee job-related documentation, including work orders, client records, and project notes

Skills

Leadership

Project management

Communication

Regulatory compliance

IICRC certifications

Job description

Job Description

About the Role:

We are seeking a Lead Tech to join our team at Voda Cleaning & Restoration of Louisville. This role will be responsible for overseeing and managing restoration projects, ensuring quality and timely completion, and leading a team of technicians to deliver exceptional service to our clients.

Responsibilities:

• Manage and coordinate daily activities of the carpet cleaning and restoration teams, ensuring efficient project completion.
• Supervise and lead a team of technicians, providing guidance and support
• Ensure all work is completed to company standards and client satisfaction
• Coordinate with clients and insurance companies to provide updates and resolve any issues
• Monitor project timelines and budgets to ensure efficiency and profitability
• Act as the point of contact between field teams and the Operations Manager, providing updates on project progress and addressing any challenges.
• Perform hands-on fieldwork, assisting with carpet cleaning and restoration jobs as needed to ensure quality and smooth operations.
• Conduct on-site training for team members, focusing on techniques, safety procedures, and proper equipment use.
• Inspect completed projects to ensure adherence to IICRC standards, company protocols, and client expectations.
• Ensure team compliance with OSHA regulations, safety policies, and company standards, and maintain proper safety documentation.
• Communicate effectively with clients, addressing any questions or concerns and ensuring overall satisfaction.
• Assist management in managing schedules, tracking inventory, and maintaining equipment in good working order.
• Complete and oversee job-related documentation, including work orders, client records, and project notes

Requirements:

• 3+ years of experience in restoration or related field PREFERRED
• Strong leadership and project management skills
• Knowledge of industry regulations and best practices
• Certifications in restoration and water damage mitigation (IICRC, WRT, ASD) a plus
• Excellent communication and customer service skills

About Us:

Voda Cleaning & Restoration of Louisville has been providing top-notch cleaning and restoration services to the Louisville area for over 10 years. Our commitment to quality and customer satisfaction has earned us a loyal client base and a reputation for excellence in the industry. We value our employees and offer a supportive and rewarding work environment.

Company Description

At Voda, we specialize in a wide range of services to keep your home or business clean, fresh, and free from damage.