Lead Restoration Technician — Mitigation & Crew Lead

IICRC; Acton (MA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Bonus based on performance

Free uniforms

Opportunity for advancement

Health insurance

Job summary

ServiceMaster Clean of Fraser Valley is seeking a talented Lead Restoration Technician for their Acton location. The ideal candidate will have a positive attitude and 1 to 5 years of experience in the restoration industry. Key responsibilities include leading demolition crews, responding to emergency service projects, and ensuring meticulous documentation of each job. The company emphasizes a strong team culture and offers certifications in restoration practices. Candidates must pass background checks and possess effective communication skills.

Qualifications

• 1 to 5 years of experience at a restoration company.
• IICRC certifications preferred.
• Willingness to learn new techniques and documentation.

Responsibilities

• Respond immediately to emergency restoration projects.
• Lead and manage demolition job crews.
• Document job details meticulously.
• Maintain effective communication with customers.

Skills

Attention to detail

Technical skills in restoration

Effective communication

Team management

Education

High school diploma or GED

Job description

Benefits:

• Competitive salary
• Paid time off
• Training & development
• Bonus based on performance
• Free uniforms
• Opportunity for advancement
• Health insurance

Company Overview
At Voda, we specialize in a wide range of services to keep your home or business clean, fresh, and free from damage. Whether you need carpet and floor cleaning, upholstery cleaning, tile and grout cleaning, water or storm damage restoration, mold mitigation, or odor removal, we have the expertise and advanced techniques to deliver exceptional results. The Restoration Industry is a fast-paced, 24/7 industry. *Prepardness and quick response are essential to success!

Lead Mitigation Technician Job Summary

At Voda Cleaning & Restoration of Greater Boston, we are seeking a talented, detail-oriented Lead Restoration Technician. This position is for an experienced mitigation technician looking to advance in his or her career. The ideal candidate would have obtained IICRC certifications and have a proven track record of industry success. The Lead Restoration Technician is a critical position to ensure that Company processes and procedures are followed, and ensuring that customer satisfaction is exceeded. Being a team player and having high integrity are key attributes to this position.

Lead Restoration Technician Responsibilities

• Responding immediately to scheduled and emergency service restoration projects.
• Participation in on call schedule.
• Lead and manage a crew on demolition jobs, ensuring work is completed safely, efficiently, and in accordance with scope
• Obtaining all necessary documents; ie. Work Authorization and Completion Form
• Documenting every loss with detailed, pertinent photos.
• Documenting detailed job notes each time a job site is visited.
• Moisture mapping & sketching mitigation jobs.
• Track equipment used on company jobs.
• Recording and documenting moisture points, temperature and relative humidity.
• Perform demolition as scoped, following proper containment, dust control, and safe debris removal practices.
• Assist with floor cleans as needed to support schedules and customer needs (e.g., carpet, tile/grout, and upholstery).
• Keep Work Van clean, organized, and stocked.
• Dawn and Doff PPE & clean and reorganize equipment and tools after each job.
• Maintain effective communication with customers and managers.
• Perform property inspections and complete reports.
• Maintain project files.
• Attend and assist in conducting company meetings.
• Perform minor repairs on company equipment and vehicles.

Lead Mitigation Technician Qualifications

• Positive, “can-do” attitude and a strong desire to contribute to—and grow within—a great team culture.
• Education and Experience: High school diploma (or GED) plus (1) to (5) years of experience at a restoration company.
• Practice continued growth of knowledge in the restoration industry.
• Proficient technical skills, experience, and certification in the areas of services the Company provides.
• Willingness to learn the Voda way of Restoration, new programs, and documentation software.
• Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues, and providing timely responses.
• Able to pass Background Check, Motor Vehicle Record Check and Drug Test.