Lead Restoration Technician - High Growth Potential

Voda Cleaning & Restoration of West Boston; Acton (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

On-Call Job Bonus Compensation

Overtime Bonus Rate

Paid time off

Training & development

Bonus based on performance

Free uniforms

Opportunity for advancement

Job summary

A local restoration company is seeking a Lead Mitigation Technician who will respond to restoration projects and ensure customer satisfaction. This role requires 1-5 years of experience in restoration, a high school diploma, and strong technical skills. The ideal candidate should be a team player with a positive attitude, willing to learn and grow within the company, and able to maintain communication with customers and managers.

Qualifications

• 1-5 years of experience at a restoration company.
• Certification in areas of services provided.
• Willingness to learn new programs and documentation software.

Responsibilities

• Respond to scheduled and emergency service restoration projects.
• Document losses with detailed photos and job notes.
• Maintain effective communication with customers and managers.

Skills

Positive attitude

Technical skills in restoration

Effective communication

Team player

Education

High school diploma (or GED)

Job description

Benefits

• On-Call Job Bonus Compensation
• Overtime Bonus Rate
• Competitive salary
• Paid time off
• Training & development
• Bonus based on performance
• Free uniforms
• Opportunity for advancement

Company Overview

At Voda, we specialize in a wide range of services to keep your home or business clean, fresh, and free from damage. Whether you need carpet and floor cleaning, upholstery cleaning, tile and grout cleaning, water or storm damage restoration, mold mitigation, or odor removal, we have the expertise and advanced techniques to deliver exceptional results. The Restoration Industry is a fast-paced, 24/7 industry. *Prepardness and quick response are essential to success!

Lead Mitigation Technician Job Summary

At Voda Cleaning & Restoration of West Boston, we are seeking a talented, detail-oriented Lead Mitigation Technician. This position is for an experienced Mitigation Technician looking to advance in his or her career. The ideal candidate would have obtained IICRC certifications and have a proven track record of industry success. The Lead Mitigation Technician is a critical position to ensure that Company processes and procedures are followed, and ensuring that customer satisfaction is exceeded. Being a team player and having high integrity are key attributes to this position.

Lead Mitigation Technician

Responsibilities

• Responding immediately to scheduled and emergency service restoration projects.
• Participation in on call schedule.
• Obtaining all necessary documents; ie. Work Authorization and Completion Form
• Documenting every loss with detailed, pertinent photos.
• Documenting detailed job notes each time a job site is visited.
• Moisture mapping & sketching mitigation jobs.
• Track equipment used on company jobs.
• Recording and documenting moisture points, temperature and relative humidity.
• Perform demolition as scoped, following proper containment, dust control, and safe debris removal practices.
• Assist with floor cleans as needed to support schedules and customer needs (e.g., carpet, tile/grout, and upholstery).
• Keep Work Van clean, organized, and stocked.
• Dawn and Doff PPE & clean and reorganize equipment and tools after each job.
• Maintain effective communication with customers and managers.
• Perform property inspections and complete reports.
• Maintain project files.
• Attend and assist in conducting company meetings.
• Perform minor repairs on company equipment and vehicles.

Lead Mitigation Technician

Qualifications

• Positive, “can-do” attitude and a strong desire to contribute to—and grow within—a great team culture.
• Education and Experience: High school diploma (or GED) plus (1) to (5) years of experience at a restoration company.
• Practice continued growth of knowledge in the restoration industry.
• Proficient technical skills, experience, and certification in the areas of services the Company provides.
• Willingness to learn the Voda way of Restoration, new programs, and documentation software.
• Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues, and providing timely responses.
• Able to pass Background Check, Motor Vehicle Record Check and Drug Test.