Lead Technician

Socket.dev; Naples (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Company-paid life insurance

Disability coverage

401(k) with match

Paid vacation

Paid holidays

Weekly pay

Job summary

Socket.dev is seeking a Lead Technician to oversee restoration projects and lead a team of technicians on job sites. You will ensure safety, quality, and timely completion while maintaining a professional image and adherence to SOPs.

The role involves moisture-drying documentation, client communication, vehicle operation, and daily DASH compliance tasks, with a focus on continuous improvement and customer service in challenging situations.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with a clean driving record.
• Ability to pass a background check and drug screening.
• Strong customer service skills with a desire to help people in difficult situations.
• IICRC certification is a plus (not required).
• Ability to participate in an on-call rotation.
• Strong work ethic with a desire to learn, improve, and grow within the company.
• Have an attitude of continued improvement and willingness to help others.
• Possess working knowledge or 1-2 years of experience related to construction, plumbing, water mitigation and/or carpentry strongly preferred.

Responsibilities

• Supervise a team of technicians to oversee projects from start to finish.
• Ensure SOPs, safety, and professional image on all job sites.
• Conduct demolition using hand and power tools safely and efficiently.
• Document drying progress with moisture meters and maintain records.
• Communicate with In-Home Sales Specialist to report additional services.
• Drive a company vehicle to and from job sites following safety rules.
• Complete daily compliance tasks in DASH.
• Maintain strong attention to detail to deliver excellent service.

Skills

Customer service

Team leadership

On-call rotation

Safety compliance

Construction knowledge

Background check

Drug screening

Strong work ethic

Willingness to learn

IICRC certification

Education

High school diploma or equivalent

Tools

DASH software

Moisture meters

Job description

POSTION SUMMARY:

The Lead Technician is a key leadership role responsible for managing and working alongside a team of technicians to ensure the successful completion of restoration projects. This position involves overseeing the day-to-day operations on job sites, ensuring that all work is conducted safely, efficiently, and to the highest quality standards. The Lead Technician is also responsible for maintaining a professional image, adhering to Standard Operating Procedures (SOPs), and providing excellent customer service.

ESSENTIAL FUNCTIONS:

• Team Management: Supervise a team of techniciansto oversee job projects from start to finish, ensuring that all tasks are completed according to plan and within the designated time frame.
• SOP and Safety Compliance: Ensure that your team strictly follows SOPs, maintaining safety, quality, and a professional image on all job sites.
• Demolition Execution: Conduct clean, safe, and precise demolition using hand and power tools, ensuring that all work is performed efficiently and with minimal disruption to the property.
• Drying Documentation: Document drying progress using state-of-the-art moisture meters, ensuring accurate and thorough records of moisture levels and drying effectiveness.
• Client Communication: Communicate with the In-Home Sales Specialist to report additional services needed that were not captured on the initial job ticket, ensuring that all client needs are addressed.
• Vehicle Operation: Drive a company vehicle to and from job sites, adhering to all state traffic laws and company policies to ensure the safety of yourself and others on the road.
• Compliance Task Completion: Complete all applicable compliance tasks in DASH on a daily basis, ensuring that all work complies with industry standards and company policies.
• Attention to Detail: Maintain strong attention to detail to ensure that our customers receive excellent service, with all aspects of the job handled with care and precision.

QUALIFICATIONS:

• High school diploma or equivalent required
• Valid driver’s license with a clean driving record
• Ability to pass a background check and drug screening
• Strong customer service skills with a desire to help people in difficult situations
• IICRC certification is a plus (not required)
• Ability to participate in an on-call rotation
• Strong work ethic with a desire to learn, improve, and grow within the company
• Have an attitude of continued improvement and willingness to help others
• Possess working knowledge or 1-2 years of experience related to the construction, plumbing, water mitigation and/or carpentry strongly preferred

PHYSICAL REQUIREMENTS:

• Ability to lift, carry, and move 50 pounds or more regularly
• Ability to stand, walk, bend, kneel, and crouch for extended periods
• Comfortable working in environments with water, moisture, dust, and debris
• Ability to work in confined spaces and varying temperatures
• Capable of operating tools, equipment, and machinery safely
• Ability to wear personal protective equipment (PPE) as required

BENEFITS & CULTURE:

• Medical, Dental, and Vision coverage (4 medical plan options, includingone company-paid medical plan)
• Company-paid life insurance
• Company-paid short-term and long-term disability coverage
• 401(k) with generous company match
• Paid vacation, sick time, and holidays
• Weekly pay
• Base salary plus commission opportunities

OUR CULTURE:

We take pride in building a team-oriented, high-performance culture where employees support one another and take ownership of their work. We value professionalism, accountability, and continuous improvement, while also recognizing and rewarding hard work. Our goal is to create an environment where every team member feels valued, empowered, and motivated to deliver exceptional service to our customers.