LEAD TECHNICIAN

HighGround; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Company-paid life insurance

Disability coverage

401(k) with company match

Paid vacation

Weekly pay

Base salary plus commission

Job summary

HighGround is seeking a Lead Technician to lead a team of technicians on restoration projects. You will oversee day-to-day job-site operations, ensuring safety, efficiency and top quality while upholding SOPs and professional standards.

You will supervise tasks from start to finish, document moisture data with meters, report additional services and drive company vehicles as needed. This role emphasizes teamwork, learning, and continuous improvement within a high-performance environment.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Ability to pass a background check and drug screening.
• Strong customer service skills with a desire to help people in difficult situations.
• Ability to participate in an on-call rotation.
• Strong work ethic with a commitment to learning and improvement.
• Positive attitude and teamwork.
• 1–2 years experience in construction, plumbing, water mitigation, carpentry, or related fields preferred.
• IICRC certification is a plus.

Responsibilities

• Supervise a team of technicians from start to finish, ensuring tasks are completed on time.
• Ensure SOPs and safety compliance on all job sites.
• Conduct demolition using hand and power tools, safely and efficiently.
• Document drying progress with moisture meters and keep accurate records.
• Communicate with the In-Home Sales Specialist about additional needed services.
• Operate a company vehicle and comply with traffic laws.
• Complete daily compliance tasks in DASH.
• Maintain attention to detail to deliver high-quality service.

Skills

Team management

Customer service

On-call rotation

Attention to detail

Safety compliance

IICRC certification

Education

High school diploma

Tools

Moisture meters

DASH software

Hand and power tools

Job description

The Lead Technician is a key leadership role responsible for managing and working alongside a team of technicians to ensure the successful completion of restoration projects. This position involves overseeing the day-to-day operations on job sites, ensuring that all work is conducted safely, efficiently, and to the highest quality standards. The Lead Technician is also responsible for maintaining a professional image, adhering to Standard Operating Procedures (SOPs), and providing excellent customer service.

ESSENTIAL FUNCTIONS:

• Team Management: Supervise a team of technicians to oversee job projects from start to finish, ensuring that all tasks are completed according to plan and within the designated time frame.
• SOP and Safety Compliance: Ensure that your team strictly follows SOPs, maintaining safety, quality, and a professional image on all job sites.
• Demolition Execution: Conduct clean, safe, and precise demolition using hand and power tools, ensuring that all work is performed efficiently and with minimal disruption to the property.
• Drying Documentation: Document drying progress using state-of-the-art moisture meters, ensuring accurate and thorough records of moisture levels and drying effectiveness.
• Client Communication: Communicate with the In-Home Sales Specialist to report additional services needed that were not captured on the initial job ticket, ensuring that all client needs are addressed.
• Vehicle Operation: Drive a company vehicle to and from job sites, adhering to all state traffic laws and company policies to ensure the safety of yourself and others on the road.
• Compliance Task Completion: Complete all applicable compliance tasks in DASH on a daily basis, ensuring that all work complies with industry standards and company policies.
• Attention to Detail: Maintain strong attention to detail to ensure that our customers receive excellent service, with all aspects of the job handled with care and precision.

QUALIFICATIONS:

• High school diploma or equivalent required
• Valid driver’s license with a clean driving record
• Ability to pass a background check and drug screening
• Strong customer service skills with a desire to help people in difficult situations
• Ability to participate in an on-call rotation
• Strong work ethic with a commitment to learning, continuous improvement, and personal growth
• Positive attitude with a willingness to support others and contribute to a team environment
• Working knowledge or 1‒ 2 years of experience in construction, plumbing, water mitigation, carpentry, or related fields strongly preferred
• IICRC certification is a plus, but not required

PHYSICAL REQUIREMENTS:

• Ability to lift, carry, and move 50 pounds or more regularly
• Ability to stand, walk, bend, kneel, and crouch for extended periods
• Comfortable working in environments with water, moisture, dust, and debris
• Ability to work in confined spaces and varying temperatures
• Capable of operating tools, equipment, and machinery safely
• Ability to wear personal protective equipment (PPE) as required

POSITION SUMMARY:

The Lead Technician is a key leadership role responsible for managing and working alongside a team of technicians to ensure the successful completion of restoration projects. This position involves overseeing the day-to-day operations on job sites, ensuring that all work is conducted safely, efficiently, and to the highest quality standards. The Lead Technician is also responsible for maintaining a professional image, adhering to Standard Operating Procedures (SOPs), and providing excellent customer service.

ESSENTIAL FUNCTIONS:

• Team Management: Supervise a team of technicians to oversee job projects from start to finish, ensuring that all tasks are completed according to plan and within the designated time frame.
• SOP and Safety Compliance: Ensure that your team strictly follows SOPs, maintaining safety, quality, and a professional image on all job sites.
• Demolition Execution: Conduct clean, safe, and precise demolition using hand and power tools, ensuring that all work is performed efficiently and with minimal disruption to the property.
• Drying Documentation: Document drying progress using state-of-the-art moisture meters, ensuring accurate and thorough records of moisture levels and drying effectiveness.
• Client Communication: Communicate with the In-Home Sales Specialist to report additional services needed that were not captured on the initial job ticket, ensuring that all client needs are addressed.
• Vehicle Operation: Drive a company vehicle to and from job sites, adhering to all state traffic laws and company policies to ensure the safety of yourself and others on the road.
• Compliance Task Completion: Complete all applicable compliance tasks in DASH on a daily basis, ensuring that all work complies with industry standards and company policies.
• Attention to Detail: Maintain strong attention to detail to ensure that our customers receive excellent service, with all aspects of the job handled with care and precision.

QUALIFICATIONS:

• High school diploma or equivalent required
• Valid driver’s license with a clean driving record
• Ability to pass a background check and drug screening
• Strong customer service skills with a desire to help people in difficult situations
• Ability to participate in an on-call rotation
• Strong work ethic with a commitment to learning, continuous improvement, and personal growth
• Positive attitude with a willingness to support others and contribute to a team environment
• Working knowledge or 1‒ 2 years of experience in construction, plumbing, water mitigation, carpentry, or related fields strongly preferred
• IICRC certification is a plus, but not required

PHYSICAL REQUIREMENTS:

• Ability to lift, carry, and move 50 pounds or more regularly
• Ability to stand, walk, bend, kneel, and crouch for extended periods
• Comfortable working in environments with water, moisture, dust, and debris
• Ability to work in confined spaces and varying temperatures
• Capable of operating tools, equipment, and machinery safely
• Ability to wear personal protective equipment (PPE) as required

BENEFITS & CULTURE:

• Medical, Dental, and Vision coverage (4 medical plan options, including one company-paid medical plan)
• Company-paid life insurance
• Company-paid short-term and long-term disability coverage
• 401(k) with generous company match
• Paid vacation, sick time, and holidays
• Weekly pay
• Base salary plus commission opportunities

OUR CULTURE:

We take pride in building a team-oriented, high-performance culture where employees support one another and take ownership of their work. We value professionalism, accountability, and continuous improvement, while also recognizing and rewarding hard work. Our goal is to create an environment where every team member feels valued, empowered, and motivated to deliver exceptional service to our customers.