Lead Technician

PuroClean of Sandy Springs; Atlanta (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Lead Technician, where you'll manage disaster response efforts for water, fire, and mold damage. This role involves assessing job severity, communicating with customers, and mentoring a team of technicians. With a commitment to servant leadership, you'll help families and businesses recover from crises while fostering a positive team culture. If you're passionate about service and making a difference, this is the perfect opportunity to grow your career in a supportive environment.

Qualifications

• Minimum of 2 years field experience required.
• IICRC certifications in Water and Fire Restoration are mandatory.

Responsibilities

• Manage disaster response and crisis management activities.
• Train and mentor technicians while ensuring safety standards.

Skills

Water Restoration

Fire Restoration

Mold Remediation

Crisis Management

Customer Communication

Education

IICRC Water Restoration Technician Certification

IICRC Fire & Smoke Restoration Certification

Tools

Company CRM

Xactimate

MICA

Job description

The primary job of the Lead Technician is to manage disaster response and/or crisis management activities for water mitigation, fire restoration, mold remediation, and bio-hazard clean-up. They meet with customers and walk them through the process, assesses the scope of work as well as supervise, develop, and mentor other technicians working on the job.

Experience/Qualifications:

· Minimum of 2 years field experience or;

· IICRC Water Restoration Technician (WRT) Certification REQUIRED and;

· IICRC Fire & Smoke Restoration Certification (FSRT) or;

Essential Job Functions:

The Lead Technician is responsible for:

1. Communicate the process to the customer and provide daily updates to insurance partners and centers of influence.

2. Assess and evaluate job severity and extent of damages.

3. Understand and promote the operational systems used by the company:

a. Company CRM

b. Xactimate

c. MICA

4. Be able to train new employees on the specific responsibilities for Technicians

5. Maintaining a professional, positive attitude and appearance at all times.

a. Must be willing to wear company provided uniform.

6. Develop a team culture with all field operations staff and other members of the organization

Specific Responsibilities:

The Lead Technician is responsible for:

1. Adhere to all OSHA and company safety procedures and standards.

2. Understanding adhering to the following restoration procedures:

• Water Damage Restoration Procedures
• Mold Remediation Equipment and Procedures
• Fire and Smoke Cleaning Tools and Procedures
• Carpet Cleaning Equipment and Procedures

3. Demonstrating a “can do” attitude at all times as a team player and completing all necessary paperwork when providing customer service.

4. Maintaining all equipment and vehicles at a clean and serviceable leve; at all times.

5. Available 24 hours a day, 7 days a week to complete emergency jobs

Physical Requirements:

a. Valid Diver’s License and ability to drive company vehicles.

b. Able to lift and carry equipment weighing up to 75 pounds.

c. Able to work for extended time periods in large and confined spaces.

d. Able to work for extended periods of time with appropriate respirator equipment – Must pass respirator fit test and medical evaluation.

“We Build Careers” - Steve White, President and COO

With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Culture is very important to us. We want to make sure that we are the right fit for YOU!

Apply today and join our Winning TEAM.

“We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership”

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.

Apply with Indeed

Yes, Text Me!

I want to get text messages for this job from PuroClean of Sandy Springs.

Opportunity to Help People in Times of Need

“Working for the PuroClean brand opened my eyes to the bigger picture. We’re all about servicing our community, building trust, and helping others. PuroClean provides opportunity to help you in your own career and further your education.”