Lead Technician

River Front Services, Inc.; Arlington (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company in defense and space manufacturing is hiring a Lead Technician for Fisheries Call Center Operations. This role involves managing technical operations to support law enforcement efforts, ensuring system reliability, and leading staff training initiatives. Ideal candidates will have extensive experience in technical support and communication systems, alongside strong leadership skills.

Qualifications

• 5+ years technical support in call center environments.
• 2+ years in leadership or supervisory roles.
• Knowledge of NMFS database systems preferred.

Responsibilities

• Manage day-to-day technical operations and troubleshoot system issues.
• Monitor, maintain, and update communication technologies.
• Lead training for call center personnel on technical systems.

Skills

Digital communications

Network troubleshooting

IT support

Technical documentation

Education

Bachelor’s degree in Information Technology

Telecommunications or Electronics

Job description

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CEO and Owner @ River Front Services, Inc. | C4ISR Systems Expert

Lead Technician—Fisheries Call Center Operations

Location:

Anchorage, AK

Position Type:

Full-time (with potential for overtime/flexible scheduling as needed)

Job Description:

Provide technical leadership and operational oversight of call center in support of law enforcement and emergency response efforts.Ensure the reliability, security, and efficacy of communication systems (digital radio, VoIP networks, computer-aided dispatch systems, etc.).In this position, you will be expected to:

·Manage day-to-day technical operations and troubleshoot system issues

·Coordinate maintenance, upgrades, and vendor interactions to keep advanced communication platforms at peak performance

·Lead training and support initiatives for call center staff to ensure proficiency

·Collaborate closely with law enforcement and operational teams to streamline communication during critical incidents

Primary Responsibilities

System Maintenance & Upgrades:

·Monitor, maintain, and update communication technologies

·Work with vendors and internal teams to schedule and implement system upgrades.

Documentation & Quality Assurance:

·Develop and maintain standard operating procedures, training materials, and technical documentation.

·Ensure data integrity, security, and compliance with federal and agency regulatory requirements.

·Process Manual Landing Reports (MLRs), Prior Notices of Landing (PNOLs), Transshipment Authorizations (TAs), Departure Routes (DRs), etc.

Staff Training & Supervision:

·Mentor and train call center personnel in the use of technical systems, emergency response protocols, and routine troubleshooting processes.

Technical Operations Leadership:

·Oversee the daily functioning of call center systems, ensuring continuous uptime and adherence to operational standards.

·Respond directly to technical issues, providing prompt troubleshooting and coordinating corrective actions.

Required Experience and Qualifications

Experience:

·A minimum of 5 years of progressively responsible technical support experience in call center or communications environments.

·At least 2 years in a leadership or supervisory role, with a proven track record in managing technical systems and teams.

·Demonstrated knowledge of the National Marine Fisheries Service (NMFS) owned and maintained database systems, including the Individual Fishing Quota (IFQ), the Law Enforcement Accessible Database System, eFISH, and the Alaska Data Entry and Retrieval System (ALDERS)

·Prior experience in law enforcement, emergency communications, or similar high-stakes operational environments is highly desirable.

Education & Technical Skills:

·Bachelor’s degree in Information Technology, Telecommunications, Electronics, or a related technical field is preferred. Equivalent experience will be considered.

·Hands-on experience in digital communications, network troubleshooting, and IT support.

·Proficiency in modern communication systems

·Experience using the Crab Rationalization system (eLandings) and the Commercial Fisheries Entry Commission (CFEC) database

Interpersonal Skills:

·Exceptional verbal and written communication skills, with a focus on clear, concise, and effective documentation.

·Ability to remain composed and effective under high-pressure and rapidly changing situations.

·Demonstrated leadership abilities with a commitment to teamwork, mentoring, and guiding technical staff through challenges.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Defense and Space Manufacturing

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