Lead Technical Trainer

BlackBerry Inc.; MacGregor Park (NC); Hybrid; USD 100,000 - 140,000; Full time

Job summary

ABB's Services North America in Cary, NC, offers a hybrid work model. The role delivers and supports the EL Services training curriculum, coordinating instructors, materials, and course schedules to meet strategic goals.

The candidate will manage the Training Center, ensure regulatory safety compliance, and collaborate with third-party content teams to develop new and legacy trainings. A bachelor in electrical engineering and 5+ years in related roles are preferred.

Qualifications

• Bachelor degree in electrical engineering or similar technical field.
• Minimum 5 years of experience focused on Power Delivery equipment and training, or 7+ years in field service with related roles.
• Experience delivering technical content and instructor development materials.

Responsibilities

• Deliver and support technical training for Services North America EL Services in the US.
• Oversee Training Center day-to-day operations, safety/compliance, equipment, and facility maintenance.

Skills

Electrical engineering

Training delivery

Cross-functional collaboration

Regulatory compliance

Education

Bachelor's degree in Electrical Engineering or equivalent

Associate degree + 7+ years field service experience

Tools

Course development tools

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Technical Training and Development Manager__The work model for the role is: Hybrid, Cary, NCYour role and responsibilitiesIn this role you will be responsible for delivering and support of technical training needs for Services North America, in EL Service division in US, providing technical expertise to the EL Services technical training curriculum.You will support the EL Services Strategic Training Leader to establish, deliver & meet the strategic training direction/priorities set by the business and technical training and development team.You will be mainly accountable for:Responsible for the day-to-day activities of the Services Training center in Cary, NC. This includes compliance to all regulatory & non-regulatory ABB safety requirements (Reporting of Risk assessments, Safety Hazards, SOTs), equipment management, & facility maintenance.Oversee the technical content of the EL Services training curriculum. This includes development of new product Service offerings/trainings, development of legacy ABB product Service offerings/trainings, collaboration with 3rd party content development teams; Establish/manage the technical training course master schedule, & ensuring resources such as training material, course instructors, equipment are prepared in advance of scheduled class.Ensure assigned course instructors meet instructional requirements – internal certification, ability to provide a safe learning environment (Classroom & Lab), Accuracy (attendance, delivery of content, certification requirements)Select & ensures training compliance of 3rd party suppliers; Support technical projects/discussions as needed by the business.Qualifications for the roleBachelor degree in electrical engineering, or similar technical field or higher educationMinimum 5 years of experience with focus on Power Delivery equipment AND training experience, OR Associate degree PLUS minimum 7 years related experience in Field service type role, OR Technical certificate, and/or HS diploma/GED PLUS 12 years related experience.Previous training experience to include Technical content development, delivery, and instructor development materialsStrong cross-functional relationships (Product, Factory, Services)Ability to work independently, manage multiple priorities & meet business timelines & deliverablesExperience supporting Electrical Services or Products, a plus; LV and MV experience preferredThis position must be based in or near to Cary, NCTravel up to 30%, domesticCandidates must already have a work authorization that would permit them to work for ABB in the US.More about usABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.Why ABB?What's in it for youWe empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave – up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offSalaried exempt positions are provided vacation under a permissive time away policy. #LI-hybrid#ABBCareers#RunwithABB#RunwhatrunstheworldBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.