Lead Technical Support Manager, Data Telemetry

Cribl; Carson City (NV); Remote; USD 116,000 - 181,000; Full time

Benefits offered by this job

Health

Dental

Vision

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking a Technical Support Manager to lead a highly technical support team focused on customer success. You will mentor engineers, manage escalations, and drive improvements to SLAs and CSAT in a remote-first environment.

The role requires 3+ years leading technical teams and 10+ years in customer-facing roles, plus strong communication. Base salary ranges from 116,000 to 181,000 USD with a comprehensive benefits package.

Qualifications

• 3+ years as a leader of a highly technical team.
• 10 years in customer facing roles.
• Strong written and verbal communication skills.
• Proven ability to mentor engineers and guide customers to solutions.

Responsibilities

• Manage an industry leading tech support team.
• Handle customer support escalations and maintain calm leadership.
• Review cases, metrics, and statistics to ensure success.
• Mentor and coach engineers to reach their best.
• Advocate for customers and engineers; drive process improvements.
• Maintain knowledge of Cribl products and positioning.
• Ensure SLA, CSAT, and related metrics are met.
• Occasional stand-by, on-call, or off-hours duties.

Skills

Leadership

Mentoring

Communication

Customer-facing experience

Technical knowledge

Team management

Tools

Cribl

Splunk

Elastic

Kafka

Kinesis

AWS

Azure

GCP

Job description

Cribl is seeking a Technical Support Manager to lead a highly technical support team focused on customer success. You will mentor engineers, manage escalations, and drive improvements to SLAs and CSAT in a remote-first environment.

The role requires 3+ years leading technical teams and 10+ years in customer-facing roles, plus strong communication. Base salary ranges from 116,000 to 181,000 USD with a comprehensive benefits package.