Lead Technical Support & Client Success Manager

Plante & Moran, PLLC; Greenwood Village (CO); On-site; USD 110,500 - 130,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) plan with employer contributions

Flexible Time Off

Discretionary bonus plan

Job summary

Plante & Moran, PLLC is seeking a Lead Technical Support Manager in Colorado. The role involves leading staff and ensuring high-quality service delivery to clients. Ideal candidates will possess a Bachelor's degree and substantial experience in technical support.

Responsibilities include supervising consultants, managing projects, and maintaining client satisfaction. The position offers a competitive salary range and a comprehensive benefits package, including health insurance and a 401(k) plan.

Qualifications

• 5-10 years of experience in technical support or account management.
• Strong leadership and team-management abilities.
• Technical certifications such as PMP or CompTIA beneficial.

Responsibilities

• Lead and supervise staff consultants.
• Serve as the primary point of contact for clients.
• Manage client projects from initiation to completion.
• Stay updated on industry trends and technologies.

Skills

Technical knowledge of desktop operating systems

Excellent leadership skills

Problem-solving abilities

Communication skills

Proficiency in CRM software

Education

Bachelor's degree in Computer Science or related field

Tools

CRM software

IT service management frameworks (ITIL)

Job description

Plante & Moran, PLLC is seeking a Lead Technical Support Manager in Colorado. The role involves leading staff and ensuring high-quality service delivery to clients. Ideal candidates will possess a Bachelor's degree and substantial experience in technical support.

Responsibilities include supervising consultants, managing projects, and maintaining client satisfaction. The position offers a competitive salary range and a comprehensive benefits package, including health insurance and a 401(k) plan.