Lead Technical Support

GE Vernova; Imperial (PA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in electric power generation is seeking a Lead Technical Support professional. The role involves engineering studies, technical troubleshooting, and collaboration with field engineers to resolve customer issues. Ideal candidates will have a strong background in power electronics and technical support, along with a passion for problem-solving and team collaboration.

Benefits

Relocation assistance

Qualifications

• Minimum of 3 years experience in MV7, SD7k commissioning, manufacturing, testing.
• Minimum of 2 years experience in P80i.

Responsibilities

• Perform L3 Engineering studies to support North America Customers.
• Write guidelines for technical issue troubleshooting.

Skills

Power Electronics

Technical Support

Problem Solving

Education

PhD

Master

Bachelor

Job description

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Job Description Summary

GE Vernova’s Power Conversion & Storage business combines advanced energy conversion and storage systems to meet the electrification needs of utilities and industries. With a focus on power stability, energy storage, and industrial electrification solutions, Power Conversion & Storage empowers customers by addressing their most complex electrification challenges and accelerating their transition to a sustainable, decarbonized future.

Roles and Responsibilities

• Perform L3 Engineering studies (functional analyses, simulations, detailed recording analysis, BOM parts replacement, RCA) to support North America Customers.
• Work with L2 technical support and Field Service Engineers to gather site data related to customer technical issues.
• Write guidelines for technical issue troubleshooting while consulting technical experts and working with the technology center of excellence.

Required Qualifications

• PhD, Master, Bachelor, or equivalent in Power Electronics.
• Minimum of 3 years experience in MV7, SD7k commissioning, manufacturing, testing, sizing, software development, or within a technical support team.
• Minimum of 2 years experience in P80i.

Desired Characteristics

• Strong understanding of physical phenomena, theoretical and mathematical background, with the ability to grasp new concepts and communicate effectively.
• Creative, passionate, and team-oriented.
• Willingness to travel as needed.
• Autonomous, curious, capable of understanding new concepts, coaching others, and integrating into a team.
• Strong practical and field experience.

Additional Information

Relocation assistance provided: Yes

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Electric Power Generation