Technical Support Team Lead (FunnelFox)

Adapty.io; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a proactive Technical Support Team Lead to enhance customer onboarding and support processes. This role offers leadership opportunities and the chance to shape support operations in a dynamic environment. You will manage a talented team, develop efficient support protocols, and collaborate closely with product and engineering teams. Enjoy flexible remote work, quick feedback on your impact, and additional benefits like free English lessons and laptop reimbursements. Join us in making a difference in the tech landscape!

Benefits

Flexible remote work

Free English lessons

Sports benefits

Laptop reimbursements

Qualifications

• 3+ years in technical support, with 1+ year in a leadership role.
• Familiarity with support tools and basic scripting or SQL knowledge.

Responsibilities

• Manage and mentor a team of technical support specialists.
• Develop and implement support protocols to improve efficiency.
• Oversee complex client issues and ensure timely resolution.

Skills

Technical Support

Leadership

Communication

Analytical Skills

Scripting

SQL

Zendesk

Intercom

Tools

Zendesk

Intercom

Job description

Join to apply for the Technical Support Team Lead (FunnelFox) role at Adapty.io

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FunnelFox is a no-code platform that enables app developers to grow their revenue through web2app funnels. Launched a year ago as Adapty’s new project, it has already shown significant growth. Developers can build, launch, and optimize their funnels without coding in hours instead of months. A good example of a web funnel is here.

The FunnelFox team is an elite squad of top professionals. We’re a lean, efficient team with zero bureaucracy and fast communication. Imagine having no boring corporate meetings, but direct contact with the founders and working alongside the best in the market. Here, your voice is heard, your ideas matter, and your impact is immediate.

We’re seeking an experienced and proactive Technical Support Team Lead to guide customer onboarding and ensure a seamless support experience. In this role, you’ll provide expert assistance to our users and help define and implement support processes as our team grows. This is a pivotal position with leadership responsibilities and opportunities to shape our support operations.

What Will You Do

• Manage and mentor a team of technical support specialists, fostering collaboration and high performance.
• Develop and implement support protocols to improve efficiency and customer satisfaction.
• Oversee complex client issues, ensuring timely resolution and high customer satisfaction.
• Work closely with Product, Engineering, and Sales teams to relay customer feedback and contribute to product improvements.
• Monitor support metrics, generate reports, and present insights to senior management.

What We Expect

• Minimum of 3 years in technical support, with at least 1 year in a leadership role.
• Familiarity with support tools (e.g., Zendesk, Intercom), APIs, and basic scripting or SQL knowledge.
• Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical audiences.
• Strong analytical skills with a proactive approach to resolving issues.

What We Offer

• Flexible remote work from anywhere with a schedule that fits your life. While our core team is in Europe, we consider candidates globally (we use deel.com for international hiring).
• Product-market fit: Our product is easy to sell, promote, and enjoyable for customers.
• Transparent communication: Focus on what matters most—getting things done.
• Fast impact: Receive quick feedback as we expand into the US and other markets.
• Additional benefits include free English lessons, sports, and laptop reimbursements.