Lead Technical Services Manager - Commercial Pools

Hayward Holdings, Inc.; Atlanta (GA); On-site; USD 95,000 - 140,000; Full time

Job summary

Hayward Holdings Inc. seeks a Technical Service Manager, ChlorKing, to provide market-level technical leadership and primary field support for large commercial pool products.

You will partner with Commercial Sales Managers, recruit and train service providers, and resolve escalated issues for Class A facilities. This role requires deep hydraulics and water-chemistry knowledge, plus ability to travel up to 50% domestically and internationally.

Qualifications

• High school diploma or equivalent; Bachelor's degree in business, engineering, technical services, or related field preferred.
• 5+ years of experience supporting Class A large commercial pools, including direct, hands-on work with commercial pool equipment and systems.
• Experience supporting internal and external customers in a field service, technical service, or field-management capacity.
• Ability to plumb pipe larger than 6 inches and safely use installation, diagnostic, and repair tools.
• Ability to travel frequently, including overnight, domestic, and international travel, up to ~50% depending on business and market needs.
• Valid driver's license and ability to meet company driving requirements.

Responsibilities

• Collaborate with Commercial Sales Managers to develop market-specific strategies for ChlorKing sales growth and aftermarket service needs.
• Recruit and train service providers on ChlorKing products, systems, installation, troubleshooting, and safety practices.
• Diagnose and resolve complex equipment, controls, and water-chemistry issues in large commercial pools.
• Travel with sales partners to meet customers and strengthen relationships; participate in trade shows and events.
• Maintain productive relationships with builders, retailers, dealers, servicers, and aquatic facility operators.
• Maintain accurate service, customer, training, and field-activity records; perform other duties as assigned.

Skills

Customer service

Communication

Training

Problem-solving

Negotiation

Project management

Collaboration

Consensus-building

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Voltage meters

Pipe wrenches

Pipe cutters

Pliers

Screwdrivers

Nut drivers

Chisels

Hammers

Electrical diagnostic equipment

Job description

Hayward Holdings Inc. seeks a Technical Service Manager, ChlorKing, to provide market-level technical leadership and primary field support for large commercial pool products.

You will partner with Commercial Sales Managers, recruit and train service providers, and resolve escalated issues for Class A facilities. This role requires deep hydraulics and water-chemistry knowledge, plus ability to travel up to 50% domestically and internationally.