Lead Technical Program Manager New

Cohere Health; Boston (MA); Remote; USD 116,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision, life, & short

Employee Assistance Program

401K with company match

Flexible spending & health savings

Up to 14 weeks paid parental leave

Job summary

Cohere Health is seeking a Lead Technical Program Manager, Implementations to steer 2–3 concurrent software implementations from kickoff to go-live. You will act as a scrum master across product, design, data, and engineering, coordinating timelines, risks, and dependencies for internal teams and client onboarding.

The role is remote-first with occasional travel for onboarding in Boston, MA and company events.

Qualifications

• 4+ years as a product or program manager or project manager in software, with implementation experience.
• Experience using Jira and agile methodologies to manage cross-team delivery.
• Healthcare, health-tech, or complex B2B SaaS implementation background.
• Ability to read engineering scope and estimates to sequence work and manage timelines.
• Strong communicator who simplifies complex concepts for technical and non-technical audiences.

Responsibilities

• Own the Jira-based delivery schedule, scope, and timeline for each client implementation.
• Lead 2–3 concurrent implementations using agile practices and coordinate across engineers, solution architects, FDEs, QA, and analysts.
• Run daily standups, surface blockers, dependencies, and risks; track risks, assumptions, issues, and dependencies.
• Define repeatable dev and operational task patterns; maintain process docs in Confluence.
• Ensure Implementation Managers have clear insight into timelines and issues needing client support.

Skills

Strong communication

Cross-functional collaboration

Agile methodologies

Project coordination

Stakeholder management

Tools

Jira

Confluence

Jellyfish

Monday.com

Job description

This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events.

The Lead Technical Program Manager, Implementations is responsible for serving as a scrum master for a cross functional implementation team; software implementations are planned and managed through delivery and go-live.

This is an internal-facing role supporting Cohere's Product, Design, Data, & Engineering Department including the product, engineering, and technical services teams. The Program Manager owns the internal coordination required to manage, schedule, scope the technical build timeline for 2–3 concurrent customer implementations — serving those teams by creating, implementing, and managing shared processes that result in:

• Fewer handoffs and cross-team abrasion
• Improved efficiency and reduced risk/errors
• Better, faster, higher-quality customer implementations
• Clear insight into project status, milestones, and cross-team dependencies
• Reduced burden on functional team managers to understand the details/timeline of individual implementation projects

What you’ll do:

• Own the Jira-based delivery schedule, scope, technical build details and timeline for each client implementation
• Use agile methodology to deliver on 2–3 concurrent implementations; coordinate day-to-day activities across engineers, solution architects, FDEs, QA , and analysts
• Run daily standups to surface blockers, dependencies, and timeline risks; define and manage a system for tracking risks, assumptions, issues, and dependencies
• Ensure issues are managed and resolved quickly
• Define repeatable dev and operational task patterns for client implementations; maintain process documentation in Confluence
• Ensure Implementation Managers have clear insight into timelines and any issues that require client support

Additionally, the Program Manager will partner with product and engineering management on projects based on skills, experience, and interest — such as sprint/engineering metrics reporting, bug management, dashboards, release notes process improvements, and Jira workflow standardization.

What you’ll need:

• 4+ years as a product or program manager or project manager in software, with experience managing implementations or product launches and coordinating cross-functional delivery across product, engineering, and client-facing teams
• Jira and agile expertise; able to apply tooling and recommend plugins to create a clear source of truth for status, risks, and blockers
• Healthcare, health-tech, or complex B2B SaaS implementation background
• Comfortable reading engineering scope, design, and estimates to sequence work and manage timelines
• Strong communicator who simplifies complexity for technical and non-technical audiences; strong organizational skills managing multiple concurrent workstreams
• Experience with health plans and utilization management, is a plus
• Jira Project Administrator, Jellyfish, or Monday.com experience, is a plus
• Experience using AI automation/Claude for repeatable technical setup tasks (e.g., SFTP, SSO coordination), is a plus

• Fully remote opportunity with about 5% travel
• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Up to 14 weeks of paid parental leave

The salary range for this position is $116,000 to $125,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Interview Process*:

• Connect with Talent Acquisition for a Preliminary Phone Screening
• Behavioral Interview(s)

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles . We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Cohere Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.